I specialize in business, workplace and family disputes. I enjoy working with parties in ongoing relationships and am effective in highly emotionally charged situations. My practice includes cases in employment, business, landlord/tenant and family. I am also available to do consultation, training or presentations on communication skills, customer service and conflict management.
As a customer service specialist, public speaker and trainer, I have developed workshops and given presentations on listening skills, conflict resolution and customer service. Currently, I am the assistant producer for a radio show on issues in the work place.
A mediator since 1987, I am on the panels for the U.S. Postal Service and the Court of Appeal, First Appellate District.
I have worked as a mediator, senior case coordinator and trainer for the Conciliation Forums of Oakland and for the Victim Offender Reconciliation Program.
I have mediated a wide variety of cases. Many have involved parties from different backgrounds and cultures.
I have a facilitative / transformative
approach to mediation. I help the parties to work out their own best solutions.