Podcast 18: How Emotions, Behavioral Economics & Neuroscience Factor into Decision Making in Mediation

The Podcast, hosted by mediator Veronica Cravener, covers everything in the world of mediation. Episode 18 features Lucia Kanter St. Amour–attorney, author, international negotiation lecturer & mediator, provides a basic overview of behavioral science principles relevant to mediators and provides takeaways for how mediators can help keep parties on a productive path in mediation. 

See Episode 18: How Emotions, Behavioral Economics, and Neuroscience Factor into Decision Making for Parties in Mediation.

It is no secret that mediators work with parties when they are in the midst of difficult times.  As a mediator, are you aware of how the brain responds in a crisis?  Or have you ever wondered why it seems your mediation parties are not behaving ‘rationally’?  

Episode highlights include:

  • A discussion on “the myth of rationality”
  • A discussion of the common “cognitive traps” (confirmation bias, reactive devaluation, reciprocity, and endowment effect) in conflict/negotiation/mediation
  • Facts versus emotions during conflict


Lucia Kanter St Amour

A member of the Neuroleadership Institute, Lucia has specific training in behavioral science, and how real people act in real conflict situations and decision-making. She is the Founder and Principal of her firm, Pactum Factum, which specializes in negotiation and dispute resolution; and a Certified Online Mediator. Lucia has… MORE >


Veronica Cravener

Veronica Cravener is a mediator and trainer for Mediate to Achieve, LLC, based in Columbus, Ohio, USA.  She has mediated more than 500 disputes across areas such as landlord-tenant, contracts, consumer-business, personal injury, neighbors, individual disputes over money, and post-employment disputes.  She is experienced at mediating by text message in… MORE >

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