1. ORDERING, DIRECTING, COMMANDING Telling the person to do something; giving the person an order or command. "You must...," "You have to...," "You will...," can produce fear or activeresistance and...
By Department of Veteran Afffairs VAThe Panama Canal may serve as an adequate analogy for the role of effective listening skills. As a youth, I traversed the canal several times as we sailed in a...
By Gregorio BillikopfThis week marks the largest settlement I've ever "brokered" and the longest mediation over which I've presided thus far. A month ago, a compelling wrongful death and bad faith case...
By Jan Frankel Schau
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