Learning to conduct an effective interview is one of the key techniques for resolving conflict. It creates rapport and conveys understanding. It will often revealing hidden "drivers" that underlie the...
By Jan Frankel SchauPart 1 of this two part series, The Science of Happiness and Origins Of Focusing Illusions, is printed: here. "A good strategy takes into account that everyone in a controversy...
By Robert BenjaminWhat do you think he wants," she asks me. "I don’t know—at least not yet," I reply. "You’ll have to read the ‘tea leaves.’ More often," I explain, "it is...
By Edward P. Ahrens
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