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Essential Guide to Workplace Mediation

Essential Guide to Workplace Mediation

"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships." Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development "Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues." Barnes&Noble.com

"An excellent set of case histories and examples emphasizes processes and successful outcomes." -- The Midwest Book Review
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