Long Term Care Ombudsman

Perhaps it’s her big smile, the friendly eyes behind her wire-rimmed glasses or the way she doesn’t let a simple “I’m fine” pass without a follow-up question.

Judith Sullivan, 66, is a volunteer with the Coulee Region Volunteer Ombudsman Program for the Wisconsin Board on Aging and Long Term Care. Once a week she knocks on the doors of resident rooms at Bethany St. Joseph Care Center in La Crosse. She asks about the food, the staff and their overall well-being. She typically hears no complaint. But, when residents have a problem, she isn’t afraid to tell the administration.

“My role here is (to be) the eyes of the public and the voice of the residents,” she said.

….The Volunteer Ombudsman Program was started in 1994 to reduce the burden on regional ombudsmen — 14 paid employees who monitor 400 nursing homes in the state. In 2008, the program expanded to 20 new counties, including those in the Coulee Region, said Karen Price, coordinator of the program. Eight volunteer ombudsmen are now serving in La Crosse County, and Price is searching for more. The main qualifications? Be open-minded and care about others, Price said.

Read the full article [here] and learn more about the Wisconsin Board on Aging & Long Term Care Volunteer Ombudsman Program [here].

                        author

Jeff Thompson

Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School… MORE >

Featured Mediators

ad
View all

Read these next

Category

Washington Shutdown and Divorce Mediation

Kalamazoo Divorce Lawyer Blog by Jeff MurphyMost of us who are trained mediators learned the process of “Principled Negotiation”. It’s the theory behind Roger Fisher and William Ury’s Great work...

By Jeff Murphy
Category

Wait Just a Second

A person I know was telling me about her boss who drives her crazy. She said that he often, in very dramatic fashion, accuses his staff (and her) of making...

By Vivian Scott
Category

The “Secret Sauce” of Grief Counseling and Mediation: A Different Eye

Mediation Bytes by Karin HobbsI recently attended a session entitled “What Mediators Can Learn from the Brain Science of Grief Counseling” at the Northwest Dispute Resolution Conference in Seattle. I...

By Karin S. Hobbs

Find a Mediator

X
X
X