Peninsula Conflict Resolution Center
Published
September 9, 2022
Location
San Mateo, California
Job Type
Salary
$24,500 - $28,000

Description

Mediation Associate Position Description Part-Time Staff Position Non-exempt The Organization Peninsula Conflict Resolution Center (PCRC) was established in 1986 by a small group of concerned residents who wanted to help their neighbors resolve disputes. Since then, PCRC has grown to serve thousands of residents across the county each year and has earned the reputation of being a highly knowledgeable and effective organization – buoyed by its unique ability to encourage the collective strengths of individuals, families, and organizations to help improve communication, community engagement, and conflict resolution throughout San Mateo County. PCRC is often called on by local leaders, community organizations, government entities, and community residents to facilitate tough conversations, leading towards a shared sense of empathy, accountability, and increased trust. Based on society’s growing awareness of the stark inequities that exist today between the privileged and marginalized, PCRC’s work is more pertinent than ever – a time where empathy, healing, and effective communication are needed more than ever. We envision a world in which people advance equity, practice empathy, and understand each other’s differences. Our mission is to partner with the community to reduce violence, increase civic engagement, and strengthen community resilience through collaborative and innovative processes. For more information about the organization, please visit our website: www.pcrcweb.org The Opportunity PCRC seeks an individual knowledgeable in mediation and facilitation to join its mission-driven Core Services Department to provide administrative support and quality service delivery to our community, stakeholders, and partners. This position serves as a key member of PCRC’s Core Services team and is an active participant in the programs impacting the organization. With a strong reputation built on 35 years of trusted local partnerships, this individual will have the opportunity to deepen the organization’s impact through the implementation of PCRC’s Theory of Change. Key Responsibilities • Provide administrative support for the Core service area of Mediation. • Manage partnerships with existing contract agencies to ensure contract compliance and ongoing relationships. • Develop proficiency with online tools and assist with planning, scheduling, and other related administrative duties to ensure a successful mediation process. • Work with PCRC’s volunteer pool, support their engagement in mediation projects, providing agendas, context, preparation sessions, coaching, and feedback. • Collect, track, document, and report on assigned projects. • Promote best practices in conflict management, non-adversarial dispute resolution, and effective communication. Qualifications & Characteristics The ideal candidate will have demonstrable mediation experience, specifically with nonprofit organizations and local governmental agencies. PCRC seeks applicants from individuals embodying the following minimum qualifications: • Deep alignment with PCRC’s mission • A minimum of three years of experience in the nonprofit sector • A minimum of three years of successful past work experience in administrative support, project management, community dialogue, mediation, or related experience. • Preferred bi-lingual command of the Spanish and English. • Excellent verbal communication skills to clearly share and relay information while maintaining confidentiality. • The ability to actively listen to customers so they can adequately gauge and address their needs for mediation or referrals to other agencies. • Case management skills. • The ability to manage mediation client intake from the mediation voicemail messages and web-based requests within a 24-hour response time. • The ability to remain calm and polite when dealing with complaints or challenging clients. • Strong problem-solving skills to determine the best possible solutions for client issues. • Ability to work independently with minimal supervision • Proficient in basic computer uses including data management, reporting, and design of basic outreach materials • Ability to manage flexible work schedule including some evenings and weekends • Reliable transportation, valid driver’s license, and appropriate auto insurance • Associates degree and/or advanced experience in a relevant role Preferred Characteristics of Strong Candidates • Bachelor’s degree • Experience in mediation and conflict resolution • Commitment to supporting an organizational culture that seeks to understand different perspectives and embraces diversity, equity, and inclusion • Knowledge of San Mateo County and its environs is desirable Compensation: PCRC is prepared to offer a competitive compensation package, which includes the anticipated starting salary of $24,500 - $28,000 annually for part-time staff. In addition, PCRC has a generous paid time off policy, which includes 13 paid holidays, 4 floating holidays, 10 vacation days, and 10 managed days off each year. (Prorated for part-time employees). Application deadline: Applications will be reviewed and interviewed on an ongoing basis. We seek to have someone as soon as possible. Response to COVID-19: All PCRC staff normally operate out of the organization’s office, which is located in San Mateo, CA. Due to COVID-19, work is conducted on a hybrid schedule with each individual employee working on-site in San Mateo a minimum of days a week. To be considered: Please email a thoughtful cover letter and resume outlining your interest and qualifications, and a List of three references, two of which must be professional and current within the last 10 years to careers@pcrcweb.org with “PCRC Mediation Associate Search” in the subject line. Application materials submitted without a cover letter will not be considered. Employment Offer is contingent upon a background check clearance, reference check, and satisfactory proof of the employee’s right to work in the U.S., as required by law

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