Howard Gadlin discusses how neutrality is not necessarily a quality of an ombudsman, rather it is one of three pillars and an aspiration in their work.
By Howard GadlinMediation in India has taken giant strides over the last few years – mandatory pre-institutional mediation in commercial matters; recognition in the Consumer Protection Act; The Supreme Court of India...
By Jonathan Rodrigues, Tanu MehtaFrom the Blog of Phyllis G. Pollack. Emotions, emotions, emotions. . . . It seems that we cannot get away from them when we negotiate. In the latest edition of the...
By Phyllis Pollack
