In having a successful conversation a most important
factor is finding new options that will give a more satisfactory response
to the interests of both you and the other person.
After the problems or issues have been discussed and looked
at, and the interests have become clearer, you need to work together to
generate options for mutual satisfaction. Often, each of you will have
some idea of things which have worked for you in the past or you will be
able to say more clearly now what they really need.
Sometimes, however, you may be “stuck” and unable
to think of new alternatives. At this point you can help by:
simpler solutions can be found for each segment.
asking the disputants to try to imagine what
it would be like if they chose this or that suggestion.
In all instances, the solutions must fit the need and address
the problems presented.
Four major obstacles to generating options:
How to invent creative options:
Effective brainstorming principles:
“off the record”
Follow-up on Promising Options:
smaller more manageable units.
“Jack Sprat could eat no fat, His wife could eat no lean . . .
And so betwixt the two of them they licked the platter clean.”
This is the complete interview by Robert Benjamin with professor Arthur Pearlstein of the Werner Institute at Creighton University, filmed as part of Mediate.com's "The Mediators: Views from the Eye...By Arthur Pearlstein
Kluwer Mediation BlogDespite the beautiful summer sunshine outside the window, the end of holidays always bring us back to the unavoidable reality of the new year: hard work. January is...By Andrea Maia