Instead of Saying…

Crisis Negotiator Blog by Jeff Thompson

Here’s a snippet from article from a person who has a mental illness. She shares some tips on things she would prefer hearing instead of “get well soon.”

From the perspective of crisis/hostage negotiators, this could be helpful when developing a communication strategy as the suggested can help build rapport and trust.

There are other things you could say that aren’t as triggering and are more validating to someone who is chronically ill…

1. I know how hard this is for you.

2. I’m here for you.

3. Take care of yourself, and let me know what I can do.

4. I can see you’re struggling, and I want to help.

5. You must be strong to have battled this every day.

6. I’m sorry you’re hurting.

Read the full article [HERE].

                        author

Jeff Thompson

Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School… MORE >

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