A lot of people cringe when they even hear the word “conflict”, especially at their workplaces. But the truth is, conflict is a natural part of human interactions, and it won’t go away even if you close your eyes and wish really hard!
The good news:
There are techniques and ways of thinking everyone can learn that help you manage and even resolve conflict with co-workers, bosses, or employees. It can take practice, support, repetition and willingness to integrate and use these approaches well, but my clients, and I vouch for their effectiveness.
Here are a few effective strategies and mindsets to get you started:
The rewards of mastering conflict skills
It takes a lot of practice and willingness to become aware of your assumptions about the other person, and to change your behaviors and ways of thinking about conflict. But if you make these changes, step by step, you will reap rich rewards—including peace of mind, more energy for your work and your life, and better interactions with those around you.
Get good enough at it, and you may be seen as the “go to” person for helping others with their disagreements, an excellent way to demonstrate leadership abilities. Individual or group communication/conflict management coaching can offer you support, rehearsal, and guidance for strengthening these crucial skills.
Just Court ADR by Susan M. Yates, Jennifer Shack, Heather Scheiwe Kulp, and Jessica Glowinski.The Pew Charitable Trusts has published a Q&A with Professor Donna Shestowsky of the UC Davis School of...By Susan Yates