This article and corresponding video showcase a panel on empathy and conflict resolution. Panelists included Cinnie Noble, Ken Cloke and Eileen Barker for Edwin Rutsch and the Center for Building a Culture of Empathy.
The discussion addresses these questions:
View the entire discussion (Approximately one hour) here:
Product and process. These are the two areas of focus for any successful business. As a business owner or manager, your primary focus is naturally on the products or services...By Tim Hicks