Emergency Self-Compassion For Conflicts

From Lorraine Segal’s Conflict Remedy Blog

Finding compassion for another person we are in conflict with, understanding their issues, perspective, and struggles are valuable tools in resolving issues. But, offering compassion to ourselves can be equally important in dealing successfully with conflict and difficult people.first aid heart

I heard the term emergency self-compassion in a Marshall Rosenberg video on Non Violent Communication. Although this was just a small aspect of his presentation, I found this phrase enlightening.

One challenge for myself and my clients in resolving disagreements is what to do if someone hurts my feelings, but denies any responsibility for it.

Marshall Rosenberg pointed out that we can give ourselves compassion—immediately—and take care of ourselves, even if the other person in the disagreement can’t give us the support or acknowledgement we want in that moment.

Mediators often model how to validating feelings as we listen actively to both parties, but this tool allows us all to honor our own feelings. Offering ourselves this gift helps us remember that feelings aren’t and don’t have to be logical: they are always valid, and we can love ourselves through them. Then, we can detach enough to separate feelings from facts. When we do this, we are less likely to try to prove we’re right and the other person wrong, a dangerous move in any conflict resolution process

I have used this technique myself and shared it with coaching clients, who have found it comforting and valuable. Although it is a form of first aid, it is more than just a band-aid. We become “first responders” to our emotional emergency, staunching the flow of a “bleeding” wound that takes energy and attention from the necessary conversation.

So next time you’re in a difficult interaction, and the other person doesn’t quite get why you are having an intense reaction to their words, you can reach for emergency self compassion in your emotional “first aid” kit and feel better.


Lorraine Segal

After surviving the 50's and 60's, as well as twenty years in toxic academia as a tenured professor, Lorraine Segal was inspired to started her own business, Conflict Remedy (ConflictRemedy.com), happily teaching, coaching, blogging and consulting around workplace conflict transformation. She is addicted to reading novels and enjoys walking and… MORE >

Featured Mediators

View all

Read these next


The 411 On The AAA’s Non-Binding ADR Solutions Program

Yes, I am on this panel. The American Arbitration Association (AAA), the world’s leading provider of conflict management and dispute resolution services, has unveiled new services for parties involved in...

By Victoria Pynchon

Comparisons and Conflict: Can Smarts Cause Conflicts?

There has been a lot written about conflict prevention, conflict management, and conflict resolution in the past. There will be much more written about it in the future. The army...

By Milan Slama

(Instrumental) Reconciliation Without (authentic) Forgiveness (and Social Justice): A Recurrent Paradox in Political Conflicts

Please see the PDF of the complete article, attached below.After a conflict between communities or nations has been led to an ending phase, political reconciliation requires that both parties be...

By Ricardo Padilla

Find a Mediator