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Outline > CR Theory & Skills

Conflict Resolution Theory & Skills

KEYS TO AGREEMENT

  • perspective (assist to be heard)

     

  • beliefs and values (work within)

     

  • interests/positive intentions (find) 

FACILITATING THE SHARING OF PERSPECTIVES

  • Early Notice
  • Anticipatory Time Framing
  • Presume Disagreement
  • Semi-Active Listening
  • Gentle Inquiry
  • Summarize Golden Nuggets
  • Feedback
  • Refine Summary
  • Confirm Heard
  • Acknowledgement of Other?

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Online Training Manual

Conflict Resolution Theory
Nature of Conflict
Adjudicatory Model

 



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