Counting the Cost of Conflict – Video

CMP Resolution Blog by Lesley Allport and Katherine Graham.

This video produced by CMP Resolutions quickly describes a sample grievance process.

                        author

Richard Peachey

Richard has many years’ experience of client relationship management, project delivery and direct sales and marketing. He is responsible for promoting brand awareness and our dispute resolution services and training, whilst also assiting our new clients by discussing solutions to their needs. Richard previously managaed customer services for Metropolitan and… MORE >

Featured Mediators

ad
View all

Read these next

Category

The Customer Isn’t Always Right– But They’re Causing More Conflict Than Ever

The Covid-19 pandemic has caused tensions to rise in all parts of life, making customer service, especially in restaurants, more unbearable and exhausting than ever. And as employees across the...

By Yvette Durazo
Category

Introducing a New Definition of Mediation

This article was originally published on the Kluwer blog here.Mediation: “The insertion of a human buffer between people who need assistance to interact with each other.” This definition speaks to...

By Greg Rooney
Category

Early Case Assessments: More On The ECA Toolkit From PD Villareal

From John DeGroote's Settlement Perspectives“In 60 days . . . you will know 80 percent of what you will ever know about a case.”  PD Villareal’s quote was critical to...

By John DeGroote

Find a Mediator

X
X
X