Conflict Management Coaching Blog by Cinnie Noble
“It is not hard to make decisions when you know what your values are.”
When Roy Disney (older brother of Walt Disney) made this statement, it was undoubtedly about the business world in which he and his brother thrived. It is heart-warming to consider – without really knowing – that their success was attributed to making decisions that align with their values (and that they were positive ones).
When it comes to conflict, it seems to me that one of the upsetting things for many of us is the dissonance we experience about ourselves. That is, our reactions and decisions about how to interact do not always accurately reflect our core values and beliefs about how we want to be in the world and treat others. We might, for instance, have a vision of ourselves as kind, caring or thoughtful, but communicate in ways that are not consistent with that.
How do you want to be and be perceived? Do you, for example, want to be and be seen as non-judgmental, tolerant or patient? Do you strive to be perceived as non-defensive, cool and calm? Do you choose to be empathetic and understanding? These characteristics and combinations of them and many other traits mirror a range of ways of being when in conflict, and when we act out of alignment with them, our way of communicating can cause and contribute to the dissension.
This week’s Conflict Mastery Quest(ions) blog invites you to consider a dispute in which you reacted in a way that wasn’t aligned with what you value about yourself.
Carl Schneider talks about how he trains mediators to have "no resistance" and how that requires risk-taking.By Carl Schneider