Comments: Guerilla Mediation: The Use of Warfare Strategies in the Management of Conflict

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Bret Beresford-Wood, Spokane WA   06/27/02
Excellent article
What an excellent article! I am not a professional mediator, but spent three years as a case manager with an insurance claims handling firm, negotiating settlements with angry claimants and plaintiff attorneys. Benjamin's approach is realistic and full of highly useable tactical considerations. Thanks for the article!