Comments: Tips for Dealing with Emotion in Mediation

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Anna Marie , Colorado Springs CO   01/25/12
Mediation
Good ideas as I deal with employment issues. Often, there are hurt feelings and how people handle their emotions is key to learning what are those hidden issues in the relationship.

Anna Marie , Colorado Springs CO   01/25/12
Mediation
Good ideas as I deal with employment issues. Often, there are hurt feelings and how people handle their emotions is key to learning what are those hidden issues in the relationship.

Apu , Warri   05/08/08
The article is indeed intresting of which i will share with friends for a positive impact

Kyle , Union Bay bc   11/16/05
»Personal Injury »With a beer Can?
Whats next? we have lawyers suing other attorneys for the silliest things now. check out this article. http://currentworldnews.blogspot.com/2005/11/personal-injury-lawyer-accuses-another.html

Shelia Rawls, Atlanta GA  smr2@cdc.gov     04/03/03
Comments to the Tips Piece
4/3/2003 Good Morning: Excellent article. I will utilize the suggestions as I continue my work in mediation and ADR. Thank you for sharing. Shelia M. Rawls ADR Specialist Centers for Disease Control & Prevention

David Bogan, Auckland NZ  davidbogan@clear.net.nz     04/02/03
Emotional decisions
I enjoyed your article and indeed find that all decisions - the reason to move - are emotional (Rt Brain and Red Hat) - as in De Bono's Coloured Hats Theory - and the rationalisation that follows is Left Brain, and Black & White Hats - in a sense for the individual it's the division between Truth and Reality - and as Meatloaf says in his song "What I believe is true" Thanks for the article - David Bogan

Kristine , Grand Forks ND   04/02/03
Emotion
This is a nice article and highlights the importance of emotion in conflict. 90+% of all communication is nonverbal and if we're not noticing emotion, we're certainly missing a lot. Though I may not agree wholly with each point, this article gives some great advice to mediators regarding the importantance of emotion in conflict conversations. I totally disagree with the idea of ignoring emotion so that it goes away. My experience has been that if emotion is ignored, one of two things happen: the person feels ashamed; or the emotion gets "louder", both of which work to disempower the party or to shut down their ability to participate (communicate, listen, make decisions...).

Ron , Columbia sc   03/13/03
As insensitive as it may sound, I might add to your suggestions not to acknowledge or comment on tearful crying, other than to ensure that the affected party has access to a box of tissues. I find that while a party tearfully answers questions or relates a painful situation or experience during mediation, it usually helps the affected party to regain composure quickly if the mediator stays on course with dispute related dialogue.