Comments: Video-based mediation – it’s starting to happen. What do we need to know?
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Ben , 04/15/14
video-based mediation and non-verbal comm.
Good article, Noam and Jeff. The details and suggestions you offer to mitigate tech impact are good ones. I like the specifics you provide; eg where to position webcam during video mediation, appropriate visual gestures...
I believe mediators also build "in-the-moment" trust through NVC associated with process design; eg. parties trust us more when they are confident in our ability to organize and manage the the mediation process (how we meet and greet, facilitate dialogue, share documents, develop agreements, etc). There is a whole set of skills, involving both verbal and non-verbal components, around managing dynamic conversation and workflow, in real-time collaboration/mediation.
Fun learnings, ahead!