Conflict Coaching Section

Coaching Articles

Giuseppe Leone

Online Mediation Helps Mediators Practice and Improve Their Skills

(12/13/13)Giuseppe Leone

For a variety of reasons, mediators-in-training are finding it is helpful to supplement their existing training with online role-plays. Online Mediation Training participants, or those transitioning to mediation while working or studying full-time, will appreciate the ease and convenience of conducting their mediation role-plays, debriefs, and feedback online.

Bruce Provda

Why Couples Are Choosing Mediation in Divorce Cases

(11/04/13)Bruce Provda

If you are contemplating a divorce or having trouble settling divorce issues with your spouse, mediation might be the best choice. Mediation is a great setting for you and your spouse to settle your divorce issues in a more amicable fashion with less stress on you and other family members, including your children. Being able to settle issues quickly helps children and other family members adjust to the situation as well.

Caryn Cridland

Attribution Biases – How Do You See The World?

(10/18/13)Caryn Cridland

Often it is the little things that annoy people. People can jump to conclusions and attribute them to either a person or other circumstances. People have attribution biases, or their own way of seeing the world and this article helps readers understand what the common attributions are and how they can overcome them. These tips can help improve relationships in the workplace, in the community and family.

Larry Susskind

Learning from Malaysia, Learning In Malaysia

(6/24/13)Larry Susskind

I am pleased to be part of the five year Sustainable Cities Partnership that MIT just initiated with the Universiti of Teknologi Malaysia (UTM), Malaysia' #1 Engineering and Science School. More about the Partnership below.

Patricia Porter

Interview with Pattie Porter

(4/29/13)Patricia Porter

This interview of Pattie Porter by Dave Hilton of the Conflict Specialists Show addresses such issues as conflict coaching; CINERGY conflict coach training; workplace conflict; the value of joining professional coaching and dispute resolution organizations; branding and networking when you have a coaching business; and more.

Tony Dempsey

The Man Who Led Us To Yes

(4/12/13)Tony Dempsey

The recent death of US negotiation guru Roger Fisher reminds Tony Dempsey of old confrontations and lessons learned in how to achieve creative outcomes. As he learned from Roger Fisher, “parties should focus on their own interests and developing creative options that meet those interests."

Mediation in Action - Video


A workplace dispute between two colleagues has created an issue which is affecting their colleagues and the business. This video shows a real example interviewing the owner, both employees, and their mediator. They reflect on the process and how mediating has changed their business.

Tim Kingsbury

How to Manage if a Grievance is Not Upheld

(8/13/12)Tim Kingsbury

The grievance process should be confidential and no-one outside the parties and those managing the issue should be aware of it; but these things can be subject of office gossip and, if so, then it is likely the fact that it has not been upheld will also go round the gossip circle!

Katherine Graham

Wondering How to Set-up a Mediation Practice?

(7/17/12)Katherine Graham

In-house mediation services are growing in number and the successful ones build on firm foundations. CMP Resolutions has developed a comprehensive Guide (Linked at the bottom of the page) to help you think through the essential questions to ensure your mediation service is set up for success. We know that Organisations that have addressed these questions in advance become those where mediation is widely used, has the highest agreement rate and a continuing impact on employee engagement and fewer grievances and discipliniaries.

Travis Bell

Mediation in Sports Disputes

(7/16/12)Travis Bell

The ease and flexibility of the mediation process, the unique qualities of trained mediators and the high success rate of mediation in the past proves that mediation is the perfect answer for resolving various disputes in sports.

Stephanie West Allen

Want to Understand Power Better? A New Book from Neuroscientist Ian Robertson may help

(7/09/12)Stephanie West Allen

Power and money both act on the brain's reward system, which if over-stimulated for long periods develops appetites that are difficult to satisfy, just as is the case for drug addiction. We call these appetites greed and greedy people are never satisfied. That is the challenge for politicians and regulators.

Phyllis Pollack

Attorney's Fees

(7/02/12)Phyllis Pollack

In Cullen v. Corwin, (Case No. C067861) ( Cullen v Corwin) Plaintiffs Joe and Marienne Cullen purchased a vacation home from Defendants Paul and Geraldine Corwin. They claimed that the Corwins “…acted either negligently or fraudulently in failing to disclose the defective condition of the garage roof when they sold a vacation home to the Cullens.” (Id. at 2.).

Ralph Kilmann

The Transition from TKI Assessment to Effective Behavior

(6/11/12)Ralph Kilmann

The immediate benefit of taking the TKI assessment and reviewing your results (which includes a personalized report with the online version of the assessment) is awareness. You learn which conflict modes you might be using too much, usually out of habit, and which ones you might be using too little—since you’ve not been exposed to the many positive uses of your underutilized modes. Although gaining awareness is the decisive Step 1, these four additional steps must be taken to improve how you actually behave in conflict situations so you and other people will be more satisfied and your organization will be more successful.

Vivian Scott

I Have a Great Idea!!

(6/11/12)Vivian Scott

Suddenly it comes to you; that great idea that solves a tough problem or helps the company move to the next level, or just make everyone’s job a little easier. Your thought is innovative, well-presented, and then, yikes!, ripped off.

Michael Jacobs

On Beating Bullies

(5/14/12)Michael Jacobs

Tackling bullying may involve a counter-intuitive approach. While naming and shaming may leave us feeling morally superior, it might also produce ever more subtle forms of bullying. This article argues that we need to encourage those of us who feel like kicking butts to ‘come in from the cold’.

Diana Mercer

Sixty Things You Can Do This Week

(5/06/12)Diana Mercer

Below is a list of 60 simple tasks that you can get started on this week. These are designed to be simple tasks that you can do to market your arbitration or mediation practice. It is an excerpt from The Peace Talks Marketing Book.

JoAnne Donner

Facing Mediation? 5 Strategies

(4/22/12)JoAnne Donner

As a mediation coach, my mantra is “Mediation can be one of the most important days of your life. The decisions made that day can affect you and your family for the rest of your lives.”

Jim Lingl

Homeowner Mediator Association Primer

(4/09/12)Jim Lingl

There is no “right” or “wrong” type of mediation style.  Effective mediators can be helpful in almost any setting, regardless of their predominant style.  But resolution of different types of dispute can be enhanced by the selection of the best style of mediator to match the participants and the conflict.

Phyllis Pollack

Mediation as a Business

(4/02/12)Phyllis Pollack

Most mediators I know are passionate about their work and about bringing peace to the world. We like to think of ourselves as “peacemakers” and that our goal is to assist others in resolving disputes. Consequently, we may not always focus on the fact that mediation is a business or that, in fact, we are “peacemakers for hire.” Like others, we need to be paid so that we, too, can pay our rent or mortgage, put food on the table and provide for our kids (or, in my case- my dog, Argus.)

Vivian Scott

Poor Behavior 9: Rescuing

(4/02/12)Vivian Scott

Do you work with someone whose shortcomings tug at your heart strings? Taking on the role of caregiver every now and then isn’t a bad thing; like helping a new employee find his way or mentoring someone who has an interest in learning from you. Nor is it wrong to help someone become more efficient or stretch their skills; no matter your position in the org chart.

Brad Heckman

Extremely Sketchy and Incredibly Graphic

(2/28/12)Brad Heckman

I recently joined NYC Sketchnoters Group, and tonight is our second meeting. Sketchnoting is all about using usual visual images — drawings, symbols, shapes, icons, color, etc. — to record ideas and convey meanings. For visual thinkers, it’s a great companion piece to traditional chicken scratch note-taking. Visuals for Change founder Amanda Lyons helms the group, and for a mere 10 bucks, you get yourself an evening of shame-free sketchnoting and infotaining interactive exercises.

Liz Rivers

Conflict: The Best Feedback Process There Is!

(2/28/12)Liz Rivers

Lets face it – most of us are terrified of conflict. Our hardwired responses are either to ignore it in the hope it will go away or to treat it as a fight that we must win at all costs in order to preserve our self image. Believe me, after 20 years as a mediator I am not immune to this once I’m off duty. My secret shame is how I lose my rag with people in call centres.

Michael A. Zeytoonian

One Key Difference Between Mediation and Collaborative Law is Often Overlooked

(2/28/12)Michael A. Zeytoonian

As a mediator and a collaborative lawyer, I often get asked: “What is the difference between mediation and collaborative law (“CL”)?” It’s hard for parties in a dispute and other non-lawyers to see the differences; in fact lawyers have trouble articulating them.

Part 1: 8 Simple Keys to Building and Growing a Successful Practice

(2/27/12)Diana Mercer, James Michael Davis

This article is an excerpt from Diane Mercer's book "8 Simple Keys to Building and Growing a Successful Mediation or Arbitration Practice." This book is designed to help you develop a good marketing plan to get your mediation or arbitration practice off the ground.

Paul Stenzel

Tips for New Mediators

(2/19/12)Paul Stenzel

A mediator who can remember what it was like to be a newer mediator offers some tips for new mediators. It is difficult beginning any career, and mediation offers some unique challenges.

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