The other day I conducted a mediation between a non-English speaking plaintiff and a used car dealer. The issue was whether the dealer had misrepresented certain aspects of the sale...
By Phyllis PollackConflict Remedy Blog by Lorraine SegalReceiving feedback without feeling defensive or triggered is a challenge. I work with my students and clients to increase their resiliency and ability to get...
By Lorraine SegalPeople who work in fields unrelated to alternative dispute resolution often have rudimentary skill as conflict resolvers, perhaps without realizing it. All it takes is proper instruction to polish and...
By Ole Amundsen
