There are times we get so caught up in a dispute that we become defined by it.
Have you heard of the 80/20 Rule? The theory is that 80% of consequences are a direct result of 20% of causes.
The author, a parent of a child in Broward County Schools (where Marjorie Stoneman Douglas High School is located), reflects on possible usages of ADR, mediation, facilitation, and consensus-building in the seemingly never-ending national struggle over guns.
This article illustrates the power of the mediation process to transform conflict into common ground.
An unforgettable experience that facilitative mediators encounter is the experience of being part of a truly transformative mediation.
It is important to Praise Publicly & Quadrate Privately.
Strive to create a conflict free zone in your work and home interactions.
A hot button or trigger word can be words, a tone of voice, or a particular way someone conveys body language that sets you off.
A group of protesting NFL players recently submitted a request to enter formal mediation with the NFL owners and management. They are absolutely correct – this situation screams out for mediation!
This article describes the different cultural aspects to take into account when negotiating in Saudi Arabia or the US.
There are times we know we will encounter pushback, defensiveness, offensiveness and other negative reactions to issues we want to raise with another person.
What does ADR mean in the criminal justice context?
This post describes three short pieces that you might want to use in courses or continuing education programs.
Here’s a strategy to improve dynamics in a difficult conversation: In an argument or tense discussion, replace “but” with “and”.
Principles, Theories, and Models: A persuasive argument about which mediation practice model is better. This document discusses the prevalence of conflict and disputes in daily life.
How can we as uniquely qualified and successful commercial mediators find ways to apply our mediation skills to address broader societal conflicts?
This article is a summary of techniques I use to identify when parties to a mediation use language patterns intended to avoid responsibility making it difficult to reach an agreement.
This is the complete interview by Robert Benjamin with Larry Susskind, a leading public policy mediator, filmed as part of Mediate.com's 'Views from the Eye of the Storm' Video Series.
“Joint sessions are a waste of time,” said the judge conducting a mediation in which I was representing one of the parties.
Remember, we are not just developing an individual practice. We are reshaping a legal culture, while building an industry.
In 2016, the Association of Canadian College and University Ombudsperson commissioned, "a project to explore and portray in its various guises the work carried out by ombuds offices, with the aim of achieving some clarity on its impact on Canadian colleges and universities."
In response to my question, “Do you use “BATNA” wrong?,” I plead guilty, with an explanation.
Good relationships rarely happen by chance. They happen by choice, when people choose to do stuff that facilitates friendship and connection.
This article will explain why the First Department was wrong in 2015 when it unanimously affirmed a lower court’s arbitration decision.
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