Center for Conflict Resolution


Mediation Ethics Articles


Mediation Ethics Articles


Nonverbal Communication, Difficult Conversations (and autonomous cars)

(7/20/18)Lorraine Segal

Whenever I teach conflict and communication skills classes or coach someone, I always include the important role nonverbal communication plays.

Being Grateful for Some Conflicts

(7/13/18)Cinnie Noble

It might seem strange to use the words ‘grateful’ and ‘conflict’ in the same sentence.

Ask Yourself This Kind of Question When an Argument Rattles You

(7/13/18)Tammy Lenski

When a difficult conversation rattles you, using a centering question can help you get your balance back.

When Teachers, Parents, and Students are Victims of Stockholm Syndrome

(7/13/18)Jacqueline Burnett-Brown

Teachers need the support of parents and the community in the districts in which they teach.

SCOTUS to Consider Delegation of “Wholly Groundless” Arbitrability Claims

(7/02/18)Beth Graham

The high court's opinion will resolve a split among the Circuit Courts of Appeal regarding whether a court may decide the issue of arbitrability in situations where the arbitration claim is groundless.

Exciting ADR Developments in China and Hong Kong

(7/02/18)Chris Poole

Navigating the United States’ approach to mediation can be tricky for international firms as there is no uniform approach.

Expectations and Self-Determination

(7/02/18)Uma Ramanathan

The social capital of any society is education and identity.

Comparative Data on Mediation Websites: Most Visited and Most Linked

(6/26/18)Mediate.com

According to Alexa.com, Mediate.com is most visited and most linked dispute resolution website. See the new data here!

Not Just Another Set of Lamb Chops!

(6/22/18)Phyllis Pollack

Someone once said to me that while to a butcher a pair of lamb chops is just another set of lamb chops, to a person who has not eaten in a long while, it will be the best meal ever. In sum, it is all a matter of perspective.

Bullied or Mobbed? The Dangerous Search for Vindication

(6/22/18)Lorraine Segal

In the 9 years since I left my own toxic workplace, I’ve coached and consulted with people in all stages of being bullying or mobbed (bullied by a group).

7 Reasons Why You Should Keep Communicating

(6/21/18)Trevor McDonald

Miscommunication plagues divorces in numerous different ways.

Responsibility in Mediation: Who has it? - Part 2

(6/14/18)Paul Rajkowski

I love mediation because parties get to probe, understand, make choices, create options and arrive at mutual decisions, saying how they feel about this conflict.

Disability Mediation : An Overview

(6/14/18)Ryan Compton

This article is to give an over view of the use of disability mediation and a case study. The article will highlight some of the benefits of utilizing specialist mediators, confidentiality and why disability mediation works.

“Trusting” the Expert

(6/08/18)Phyllis Pollack

In its Smarter Living section on April 29, 2018, the New York Times posted an interesting article about how our unconscious biases can play tricks on us when it comes to experts.

Responsibility in Mediation: Who has it?

(6/07/18)Paul Rajkowski

Mediation is a wonderful process and I love mediation but I do not want to see it get more complicated with “what mediators need to do” kinds of stuff.

India’s Internet Citizens Can Finally Settle Online!

(6/07/18)Jonathan Rodrigues

This millennial generation demands quick, accessible and tech-ridden supply of solutions to all its needs. How, then, does this generation remain indifferent and accommodating of the traditionally inefficient court system?

See That Lake Over There? Fancy a Swim?

(6/04/18)Katherine Graham

Masculine control of our culture is like that woman-eating crocodile: some of us never experience its bite, others see a glimpse of its toothy grin, but it only need destroy one woman once in a while, in order for the fear of it to affect all women.

Mediator Ethics: The Quest for Justice LEP Litigants and Bilingual Mediation

(6/04/18)Patrick Mastronardo

This article discusses the ethics behind a mediator acting as a translator and drafting an agreement when there are dual languages.

ODR for All: Digital Accessibility and Disability Accommodations in Online Dispute Resolution

(5/22/18)David Larson, Lainey Feingold

The promise of online dispute resolution (ODR) depends on accessibility.

How to Take a Scientific Approach to Improving Employee Productivity

(5/21/18)Rae Steinbach

Although our digital devices have certainly made life more convenient, they’ve also made it more fast-paced.

Online Dispute Resolution: the “New Normal”

(5/18/18)Marcy Einhorn

It may come as a surprise that online dispute resolution has been around for more than twenty years.

Reflections on North and South Korea

(5/17/18)Kenneth Cloke

As I write these words, a meeting is being organized in Singapore between the US and North Korea, and it is worth reflecting for a moment on how it happened that the world suddenly changed.

Managing a Resentment Relapse at Work

(5/04/18)Lorraine Segal

A client of mine had a resentment relapse recently.

Two Simple Steps For A More Successful Mediation

(5/03/18)Erin McCoy Alarcon

This article discusses how active listening and creative problem solving help move discussions forward toward resolution.

Recognizing The Signs Of A Conflict Storm

(4/20/18)

By paying attention to the early signs of conflict, you become more aware of a potentially slow-growing storm.

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