Category: Workplace

Dealing with Difficult Behavior author.

Dealing with Difficult Behavior

Conflict is inevitable in the workplace. However, that does not mean that we cannot work to prevent unproductive behavior that...

By John Ford
Statement Against Employment Discrimination in the Aftermath of the September 11 Terrorist Attacks author.

Statement Against Employment Discrimination in the Aftermath of the September 11 Terrorist Attacks

Since the September 11 terrorist attacks, we have seen compassion and respect for people of all faiths, races, and national...

By Managing Editor
The Quantum Manager vs. the Machiavellian Manager – The Demise of the Bureaucratic Management System author.

The Quantum Manager vs. the Machiavellian Manager – The Demise of the Bureaucratic Management System

There seems to be great appeal at the present time, for consultants and organizational behavior specialists to advocate a "holistic"...

By Jon Linden
Cross Cultural Conflict Resolution in Teams author.

Cross Cultural Conflict Resolution in Teams

Team members work in increasingly diverse environments: in terms of age (there are more older workers), gender (there are more...

By John Ford
Building An Internal System For Resolving Disputes author.

Building An Internal System For Resolving Disputes

This article is courtesy of HR.com, a website committed to making the lives of HR professionals and business managers easier....

By Bob Delaney
Conflict Management Through Coaching author.

Conflict Management Through Coaching

Originally published (in part) in the Canadian HR Reporter on September 24, 2001. Reprinted with permission.David has been a senior...

By Cinnie Noble
Sample Mediation Program: Veterans Integrated Service Network author.

Sample Mediation Program: Veterans Integrated Service Network

1. Policy. To assure a work environment that is conductive to the delivery of high quality patient services, VISN X...

By Department of Veteran Afffairs VA
Confidentiality Issues In Workplace Mediation: What Every HR Manager Should Know author.

Confidentiality Issues In Workplace Mediation: What Every HR Manager Should Know

Increasingly organizations are making use of mediation to resolve disputes between employees. Whether mediation is offered by an internal peer...

By John Ford
What’s a Conflict? author.

What’s a Conflict?

Permission to publish Chapter 1 of Conflict Resolution has been granted by The McGraw-Hill Companies.Is This a Conflict? Seamus is...

By Daniel Dana
Email In The Workplace: Avoiding Legal Landmines author.

Email In The Workplace: Avoiding Legal Landmines

This article is courtesy of HR.com, a website committed to making the lives of HR professionals and business managers easier.It...

By Shawn Smith
The Training of Conflict Resolution Skills in the Workplace author.

The Training of Conflict Resolution Skills in the Workplace

An ideal approach to conflict management in the workplace is an integrated one. Very few, if any, organizations can boast...

By John Ford
Thoughts on the Limitations of Grievance Procedures in the Private Sector author.

Thoughts on the Limitations of Grievance Procedures in the Private Sector

The number of lawsuits filed by employees has risen dramatically since the passage of the Civil Rights Act of 1991...

By Andrew Colsky
A Just Alternative or Just an Alternative? Mediation and the Americans with Disabilities Act author.

A Just Alternative or Just an Alternative? Mediation and the Americans with Disabilities Act

Originally published in 62 OHIO ST. L.J. 11 (2001).I. Introduction Over the years, the United States Equal Employment Opportunity Commission...

By Paul Steven Miller
Resolution Of Reasonable Accomodation Disputes author.

Resolution Of Reasonable Accomodation Disputes

An earlier version of this article was published in the Los Angeles Daily Journal. It was presented in its current...

By Sara Adler
Emerging Cultural Norms For Electronic Communication author.

Emerging Cultural Norms For Electronic Communication

William Ury starts the first chapter of his book, The Third Side, with an old Irish saying: “Is this a...

By John Ford, John Helie
Understanding Alternative Dispute Resolution author.

Understanding Alternative Dispute Resolution

This article is courtesy of HR.com, a website committed to making the lives of HR professionals and business managers easier.Alternative...

By Bob Delaney

Confidentiality in Federal Alternative Dispute Resolution Programs (2000)

Full PDF Version Introduction. The subject of the document is confidentiality, which is a critical component of a successful ADR...

By Federal Alternative Dispute Resolution Council
The Role of Ombudsmen in Dispute Resolution (2001) author.

The Role of Ombudsmen in Dispute Resolution (2001)

Full PDF Version April 13, 2001 The Honorable Daniel K. Akaka Ranking Member, Subcommittee on International Security, Proliferation, and Federal...

By United States General Accounting Office GAO
Super-Optimizing For ADR Disputes author.

Super-Optimizing For ADR Disputes

I. CITIZEN-TO-CITIZEN DISPUTES Alternative dispute resolution is traditionally defined as resolving disputes peacefully by means other than going to court....

By Stuart Nagel
Merit Systems Protection Board Administrative Dispute Resolution Act of 2001 (Introduced in the House) author.

Merit Systems Protection Board Administrative Dispute Resolution Act of 2001 (Introduced in the House)

HR 1965 IH 107th CONGRESS 1st Session H. R. 1965 To clarify the Administrative Dispute Resolution Act of 1996 to...

By Managing Editor
Advances In ADR Within The Air Force author.

Advances In ADR Within The Air Force

Memorandum For Secreatary Widnall Shortly after Vice President Gore issued the Report of the National Performance Review (NPR) in September...

By Managing Editor
The Interactive ADA Accommodation Process author.

The Interactive ADA Accommodation Process

This article was first published in "Employment Update", a newsletter of Bullivant|Houser|Baily. Winter 2001, Volume 6, Number 1.The Americans With...

By Clay D. Creps, Douglas R. Andres
Managing By Agreement-The New MBA author.

Managing By Agreement-The New MBA

A Challenging Time for Organizations The capacity of technology is far greater than what most of us need. Regulation is...

By Stewart Levine
Trust And Betrayal author.

Trust And Betrayal

As a leader in the New Economy, you surely recognize the imperative of faster, smarter and newer. The entire business...

By Beata Lewis
Adversaries To Allies: Lessons From The San Diego City Schools Contract Negotiations author.

Adversaries To Allies: Lessons From The San Diego City Schools Contract Negotiations

Interest-based negotiation has been hailed as the savior of the contract bargaining process, enabling parties to reach better deals and...

By Grande Lum, Monica Christie
National Employment Dispute Resolution Act of 2001 (NEDRA) author.

National Employment Dispute Resolution Act of 2001 (NEDRA)

(Introduced in the House) HR 820 IH 107th CONGRESS 1st Session H. R. 820 To amend title VII of the...

By Managing Editor
The Many Costs of Conflict author.

The Many Costs of Conflict

In 1994, 18 million cases were filed in U.S. courts at a cost of $300 billion. 20% of Fortune 500...

By Stewart Levine

Evaluating ADR Programs (2001)

65 Federal Register 59200, 59208-14 (October 4, 2000) ADR Program Evaluation Recommendations I. Introduction The alternative dispute resolution (ADR) field...

By Federal Alternative Dispute Resolution Council
How Can We Communicate Better At Work? author.

How Can We Communicate Better At Work?

Have you ever received or given ambiguous instructions? Do you always provide information through memos or other written communication? Are...

By Managing Editor
Violence and Harassment In The Workplace: The 10 Most Common Mistakes Companies Make author.

Violence and Harassment In The Workplace: The 10 Most Common Mistakes Companies Make

They don't know how to define or identify a hostile workplace. A hostile workplace is any work environment where violence,...

By Lynne McClure

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