Category: Workplace

Appreciative Inquiry—Something Out of the Ordinary author.

Appreciative Inquiry—Something Out of the Ordinary

Appreciative Inquiry (AI) is a unique and proven approach to accomplish change in any human system- individual, group, team, division,...

By Timothy Germany
Executive Summary of the Conflict Prevention and Resolution Center for the USDA (FY 2001 ) author.

Executive Summary of the Conflict Prevention and Resolution Center for the USDA (FY 2001 )

Executive Summary Some degree of conflict in an organization is inevitable – even healthy. Yet, if not managed effectively, conflict...

By CPR Institute CPR
Do You Have A Picture Of Jamie? — How And Why This Works In Mediation author.

Do You Have A Picture Of Jamie? — How And Why This Works In Mediation

The mediations that I handle involve existing relationships rather than one-time contracts or situations. I mediate employee complaints for a...

By Nancy Kramer
The Use Of Mediation In The Patient Complaint Process author.

The Use Of Mediation In The Patient Complaint Process

PREMISE To use the mediation process- a voluntary, private, and confidential negotiation between parties in dispute with the assistance of...

By Tony Belak
Contributions of Caucusing and Pre-Caucusing to Mediation author.

Contributions of Caucusing and Pre-Caucusing to Mediation

Group Facilitation: A Research and Applications Journal Number 4, Spring 2002, pp. 3-11Wherever choices exist, there is potential for disagreement....

By Gregorio Billikopf
Developments in ADR: The Irish Equality Tribunal’s Mediation Service author.

Developments in ADR: The Irish Equality Tribunal’s Mediation Service

Table of Contents 1 Summary 2.1 Investigation and Decision 2.2 Mediation 3 Alternative Dispute Resolution (ADR) 3.1 Dispute Resolution Processes...

By Ruairí Gogan
Risky Conflict Resolution author.

Risky Conflict Resolution

Excerpted from Kenneth Cloke and Joan Goldsmith, The Art of Waking People Up: Cultivating Awareness and Authenticity at Work, Jossey...

By Joan Goldsmith, Kenneth Cloke
Mandatory Employment Arbitration Agreements: The Key To Avoiding A Charge of Unconscionability author.

Mandatory Employment Arbitration Agreements: The Key To Avoiding A Charge of Unconscionability

Honorable Mention in the Law Student Category2002 James Boskey ADR Writing Competition. The competition is Sponsored by the ABA Section...

By Alyssa Shenk
Preparing For Your Mediation author.

Preparing For Your Mediation

"If you do what you've always done, you'll get what you always got." (Mark Twain) It is likely that you...

By Tom Sebok
Mediation -The Best Way To Work It Out author.

Mediation -The Best Way To Work It Out

Why are so many businesses still dragging their heals about using mediation to resolve workplace disputes? CEO's, Human Resource Directors,...

By Carol V. Bloom
Values Based Business-Avoiding Enronitis author.

Values Based Business-Avoiding Enronitis

The demise of Enron raises questions about values in business. The media often portray this as a question of good...

By Sterling Newberry
Downsizing: Blues Or Jazz?  Which tune will your employees sing? author.

Downsizing: Blues Or Jazz? Which tune will your employees sing?

When a company decides to down size for economic reasons it is very disruptive to its’ employees. Initially, there’s the...

By Sterling Newberry
Negotiating Skills For Managers (Book Review) author.

Negotiating Skills For Managers (Book Review)

Order at Amazon.comNegotiation vs Mediation When we mediate, we are engaged in the process of trying to help and persuade...

By Jon Linden
Conflict Management Systems: A Methodology for Addressing the Cost of Conflict in the Workplace author.

Conflict Management Systems: A Methodology for Addressing the Cost of Conflict in the Workplace

What if we calculated the amount of time, energy, and resources wasted on unresolved conflicts in the workplace? We would...

By Rian Thomas
Measuring Conflict: Both The Hidden Costs and the Benefits of Conflict Management Interventions author.

Measuring Conflict: Both The Hidden Costs and the Benefits of Conflict Management Interventions

It's Friday, and you are in the process of clearing your desk before you leave work for the day. One...

By Cynthia Barnes-Slater, John Ford
A Guide For Facility Directors Considering A Mediation Program author.

A Guide For Facility Directors Considering A Mediation Program

These are only suggestions based on our experiences, the culture and needs of your facility (or group of facilities) must...

By Department of Veteran Afffairs VA
Effectiveness Study – Conflict and Your Career author.

Effectiveness Study – Conflict and Your Career

According to a new study from the Management Development Institute, there's a strong link between a person's ability to resolve...

By Craig Runde
Team Work: The Benefits Of Mediation author.

Team Work: The Benefits Of Mediation

Originally published in The Daily Journal, California Law Business, Corporate Counsel Supplement, on 11/9/98. Republished with permission.Commencing mediation before employment...

By Laura Farrow, Linda McSweyn
Options In Conflict Management System Design author.

Options In Conflict Management System Design

This article was first published in Workplace News, Volume 8, Issue 5, May 2002 (Workplace News is a publication of...

By Cinnie Noble
How to be an Effective Advocate for Your Agency During Mediation author.

How to be an Effective Advocate for Your Agency During Mediation

The use of mediation to resolve EEO disputes is growing exponentially and nowhere more rapidly than the Federal Sector. The...

By James MacPherson, John Ford
Notification And Federal Employee Antidiscrimination And Retaliation Act Of 2002 author.

Notification And Federal Employee Antidiscrimination And Retaliation Act Of 2002

[[Page 116 STAT. 566]] Public Law 107-174 107th Congress An Act To require that Federal agencies be accountable for violations...

By Managing Editor
Intergroup Conflict in the Workplace author.

Intergroup Conflict in the Workplace

Webster's Dictionary defines a group as "a number of persons near, placed, or classified together." Others define a group as...

By Tony Belak
The Tinker Air Force Base ADR Program: Lessons Learned author.

The Tinker Air Force Base ADR Program: Lessons Learned

The award winning Tinker Air Force Base ADR Program shares its lessons in developing and implementing an ADR program: a....

By The Tinker Air Force Base Tinker
The Cost Savings Associated With The Air Force Alternative Dispute Resolution Program author.

The Cost Savings Associated With The Air Force Alternative Dispute Resolution Program

ADR SAVINGS 1. PURPOSE THE United States Congress greatly encouraged federal departments to use Alternative Dispute Resolution (ADR) techniques to...

By GSA Office Of Equal Employment Opportunity GSA
Process Options for Workplace Conflict Management author.

Process Options for Workplace Conflict Management

A variety of options are available to deal with workplace conflict. It is worth noting that each of the approaches...

By John Ford
Conflict Coaching: A Preventative Form of Dispute Resolution author.

Conflict Coaching: A Preventative Form of Dispute Resolution

This article first appeared in the Spring 2002 issue of Interaction (v.15, n.1) and is reprinted here with permission.A unique...

By Cinnie Noble
Powerful Non-Defensive Communication author.

Powerful Non-Defensive Communication

This article was previously published in the NCMA Quarterly Newsletter, Spring 2002, Number 63. Republished with permission.Most conflict resolution practitioners...

By John Ford
Does Your Organization Need a System? author.

Does Your Organization Need a System?

"Conflict management systems …(are) apparently an emerging phenomenon in American corporations…. (i)n many companies with strong ADR policies, ADR isn't...

By Jennifer Lynch
Customer Complaints: Five Easy Steps To Turn Conflict Into A Competitive Edge author.

Customer Complaints: Five Easy Steps To Turn Conflict Into A Competitive Edge

If your customers, whether external or internal, don’t like how you respond to their complaints, you stand to lose business...

By Sterling Newberry
In the Eye of the Beholder: Using Perceptual Errors to Resolve Employment Disputes author.

In the Eye of the Beholder: Using Perceptual Errors to Resolve Employment Disputes

This article was first published in the Dispute Resolution Journal,(August/October 2001) . Republished online with permission. In my undergraduate days,...

By Melissa Janis

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