Category: Conflict Resolution Skills

It’s All a Matter of Style! author.

It’s All a Matter of Style!

Even though my students are training to become mediators, I raise the important issue of negotiation style with them; after...

By Phyllis Pollack
Settlement Offers – An Approach for Assessing author.

Settlement Offers – An Approach for Assessing

The mediator delivers the defendant’s offer to the plaintiff and their attorney. It is half the amount claimed by the...

By Paul Stutler
Let’s Normalise Having Difficult Conversations author.

Let’s Normalise Having Difficult Conversations

The old saying goes, “expectations are king.” I tend to agree. What we expect frames what we think ought to...

By Merry Brown
It’s Fine (and other misunderstandings that fuel conflict) author.

It’s Fine (and other misunderstandings that fuel conflict)

Misunderstandings and assumptions about what another person means, or what the word they use means, can really fuel conflicts. I’ve written...

By Lorraine Segal
How to Navigate the Role of an ‘Accidental Mediator’ author.

How to Navigate the Role of an ‘Accidental Mediator’

Workplace conflict is inevitable. Spats between colleagues can bubble up over everything from seating arrangements and the temperature of the...

By Robyn Marsh
A Big Piece of Pie! author.

A Big Piece of Pie!

I had a strange mediation last week. Neither side submitted briefs, and so I was in the dark about what...

By Phyllis Pollack
APFM Town Halls – The Power of Authenticity author.

APFM Town Halls – The Power of Authenticity

We know that trust is the foundation of effective mediation.  But how do we build this trust?  APFM’s 2022 Town...

By Michael Aurit
More Than Ever, Leaders Need Soft Skills author.

More Than Ever, Leaders Need Soft Skills

Hiring leaders used to mean identifying their areas of technical expertise, looking at the positions they had held, and evaluating...

By Maria Simpson
Mediate.com Podcast – Episode 19: CONFLICT-IQ™ for Mediators author.

Mediate.com Podcast – Episode 19: CONFLICT-IQ™ for Mediators

As a mediator, chances are you are familiar with EQ and IQ, but do you know about CONFLICT-IQ™?  In this episode, Yvette Durazo--the...

By Yvette Durazo, Veronica Cravener

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