‘Brother, Can You Spare a Dime?’ Technology Can Reduce Dispute Resolution Costs When Times are Tough and Improve Outcomes

This article was originally published by the Nevada Law Journal, Vol. 11, No. 2, p. 523, 2011. Mediate.com offers our sincere appreciation to the author and the Nevada Law Journal for their permission to republish this article.

Cost reduction is one of the desirable results frequently attributed to Alternative Dispute Resolution (ADR) processes. Although it is reasonable to assume that businesses always are interested in saving money, this goal takes on added importance when the economy is struggling. The cost savings inherent in ADR, which already are significant, can be increased substantially through the strategic adoption of technology. Although I generally do not urge caution when it comes to expanding the ways in which we use technology, we nonetheless must recognize not only technology’s potential benefits but also its possible pitfalls. It is relatively easy to identify some of the cost savings that can be achieved through greater reliance on technology. It can be somewhat more difficult, however, to identify the circumstances in which technology can create unanticipated costs. Fortunately, many of those costs can be avoided.


This article identifies cost efficiencies that technology can bring to dispute resolution processes and also suggest how potential costs can be minimized or avoided. The article begins by examining the Technology Revolution. The emergence of technology mediated dispute resolution (TMDR) as an efficient and cost-effective means of resolving disputes illustrates the significant impact the Technology Revolution has had in the area of ADR. This article suggests why TMDR has not been embraced more enthusiastically. It then explores how we can use technology to make dispute resolution more effective and efficient and explains why, in light of a rapidly maturing technology savvy generation, we might have little choice but to embrace TMDR.


The article next discusses Cybersettle and Smartsettle, two of the established TMDR programs available today. The following section provides additional reasons why the use of TMDR will increase, including the assertion that foreign nations’ decisions to expand TMDR will compel the United States to rely more heavily on TMDR. The article then examines the challenges raised by TMDR. These challenges include power imbalances; the possibility that TMDR software and platforms may exercise greater influence over the dispute resolution process than expected; and questions as to how we can involve artificial intelligence devices, robots, and avatars in our dispute resolution processes. Ideas for integrating artificial intelligence devices into TMDR processes are based upon the manner in which these devices already are being used in the health care industry. The article concludes by examining the dangers and financial costs of relying on avatars and robots, identifies sectors well positioned to use TMDR, and briefly raises the issue of whether we need to regulate TMDR.

Attachments to this Article

                        author

David Larson

David Allen Larson is a Professor of Law at the Mitchell Hamline School of Law and Senior Fellow at the Dispute Resolution Institute. He has been involved with online dispute resolution (ODR) since 1999, and he is the System Designer helping create an ODR platform for the New York State… MORE >

Featured Mediators

ad
View all

Read these next

Category

What the <i>Bleep</i> is Your Website About?

In the wacky world of website development, it's easy to get distracted. What with SEO, long tail copy, keywords and such - there's a lot to pay attention to, especially...

By Dina Beach Lynch
Category

Virtually Everyone is Touched in Some Way By Divorce

Your life is moving along, and WHAM.  Out of the blue, your marriage is in trouble.  Or perhaps even though you knew it was coming for quite some time, things...

By Rachel Virk
Category

Michelle LeBaron: Mediaton as Interruption of Parties’ “Dance” – Video

Michelle LeBaron explains her work as interrupting people's dance within a conflict.

By Michelle LeBaron

Find a Mediator

X
X
X