Our October 2022 gathering was with Hesha Abrams and her book Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

John DeGroote interviewed Hesha and then opened the floor for questions, comments, and an exchange of ideas.

How do mediators do what they do?  How do you approach conflict, and what can you do better when the next dispute arrives?  In Holding the Calm: The Secret to Resolving Conflict and Defusing Tension, one of the best tells us what she does to catalyze order from chaos — and how you can help get deals done. 

In a little more than 200 quick pages, Hesha Abrams gives us advice based on a dispute resolution practice most only dream of — 30 years of success resolving conflict among well-known brands and personalities with nine figures, political positions, and more at stake.  Abrams helped draft the original mediation statute in Texas, but her book makes it clear she hasn’t stopped there.  With every anecdote, Abrams reminds us that theory is important, but practice is different. 

Purchase the book HERE

You can watch the video HERE

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