![]() Susan Nauss Exon is a Professor of Law at the University of La Verne College of Law, 320 East D Street, Ontario, CA, USA, where she teaches mediation, negotiation, civil procedure and related topics. She also mediates and arbitrates on several panels, including the California Arbitration and Mediation Services (CAMS). Contact Susan Nauss Exon |
Building Trust Online: The Realities of Telepresence for Mediators Engaged in Online Dispute Resolution,
(03/30/20)
Exon and Lee found that trust in an experienced mediator is the same whether a mediation participant interacts with that mediator via video or face-to-face.
Trusting an Online Mediator: It May be Easier than You Think
(09/20/19)
Trustworthiness is a notable mediator trait.