Dr. Robert Robson is Director of Patient Safety at the Winnipeg Regional Health Authority and is responsible for coordinating patient safety programs and initiatives throughout the region. He has recently been named to the Board of the Manitoba Institute for Patient Safety and served on the Minister of Health’s Emergency Care Task Force in Winnipeg. Dr. Robson is a specialist emergency physician who continues to practice, having worked in community hospital and tertiary care emergency departments in Quebec, Ontario, and British Columbia. He was recently appointed Adjunct Professor in the Department of Community Health Sciences of the Universityof Manitoba , Faculty of Medicine. Dr. Robson is a trained healthcare mediator and has worked for more than six years in this field. He is completing a two-year term as Chair of the Healthcare Section of the Association for Conflict Resolution. Dr. Robson also has a significant background and experience in the field of healthcare risk management, liability assessment, and litigation management issues.
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Articles and Video:
ADR in Healthcare: The Last Big ADR Frontier?
You are probably saying to yourself “What a strange title.” This seems especially true when you consider that dispute resolution and conflict management (DR/CM) practitioners are a fairly flexible, adaptable and imaginative group. Surely there will be lots of new “frontiers” left for us to conquer in the future?
Speed Bumps on the Yellow Brick Road: Using ADR in Healthcare
The following comments are personal observations gleaned from a number of interesting and challenging experiences with ADR in the Canadian healthcare system. The comments focus on some of the particular problems faced when applying dispute resolution (DR) principles and techniques in attempting to resolve healthcare conflicts.
Mediating Licensure Disputes: The Use of ADR by Canadian Medical and Nursing Licensing Authorities
A recent survey was conducted of 24 provincial and territorial medical and nursing licensing agencies measuring their use of alternative dispute resolution (ADR) in the professional disciplinary process. The results indicate that there is quite widespread use of ADR.
Renegotiating Health Care: Resolving Conflict to Build Collaboration (Book Review)
Written more than five years ago by a group based in the United States, this book is essential reading for all who want to make positive improvements to the health care system.