Lynne Eisaguirre is a former practicing employment attorney whose most recent books are: We Need to Talk Tough Conversations with Your Boss: Tackle Any Topic With Sensitivity and Smarts and We Need to Talk Tough Conversations with Your Employee: Tackle Any Topic With Sensitivity and Smarts (Adams Media January 2009), as well as several books on conflict, diversity and harassment. She has presented speeches and seminars to hundreds of organizations across the United States and Canada, including Harley-Davidson, Southwest Airlines, Bristol Myers Squibb, Sun Microsystems and many others. Her media credits include CNN Headline News, ABC News, Bloomberg TV, Fox TV, U.S. News. & World Reports, The Boston Globe and The San Francisco Chronicle.
Contact Lynne Eisaguirre
Articles and Video:
The Conflict Skilled Organization
What is the common denominator in most organizational conflict? The leaders have not spent enough time and energy thinking about culture —that invisible glue
that holds organizations together and determines organizational effectiveness.
Snarling, Screaming Or Sobbing At Work? You’re Not alone!
Everyone’s upset at work theses days it seems. If you haven’t lost your job, your spouse has and you may fear you’ll be next. Even if you’re a secure manager, you may be tossing and turning at night over the next round of layoffs you have to implement.
Communicating Effectively During Conflict
When we’re arguing during a conflict, most of us are not listening; we are, as my son
says, “just talking to ourselves.” Clearly, one of the most important conflict resolution skills is listening. In order to listen well, we need to prepare.
Are You Confrontable?
When I’m asked to coach executives who’ve been accused of abuse, harassment,
discrimination, poor conflict resolution skills or general “poor people management” skills, they frequently lament: “But I didn’t know that he or she objected to my behavior. Why didn’t they tell me?” To this popular excuse I always respond: “What have you done to make it safe for them to come to you and complain about your behavior?”