Kevin Stapley

Kevin Stapley

Kevin Stapley, founder of the Confrontation, Aggression & Liability Management (CALM) Program, is a highly trained conflict management professional with 20 years experience within the dynamic Health Care sector. In addition to providing confrontation management training, Kevin provides a variety of ADR services such as mediation, conflict coaching and consulting, always striving to exceed client's expectations. Kevin possesses a degree in Psychology, a Certificate in Dispute Resolution from York U, and is a WFA with the Workplace Fairness Institute.

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Articles and Video:

Managing Confrontational Behavior in Mediations (05/10/21)
Most people who feel attacked or threatened in some way respond in a confrontational manner.

Want to Know the “Secret” to Managing Confrontational and Aggressive Behaviors? (04/20/18)
In this article, you will learn two key methods that experienced de-escalators use to maintain control of these high risk, high emotion situations, and guide the agitated person back into a calmer state of mind.