John S. K. Ng, Ph.D
John has over 25 years of management consultancy and training experience with corporations, academic institutions and non-profit organizations. A leader and trainer, John is well-versed in the art of people motivation and his warm personality has endeared him to many.
His expertise includes leadership coaching, team effectiveness, change management and interpersonal skills. He is expert in mediation and conflict management, and is a Mediation Consultant with the Subordinate Courts in Singapore.
He also serves as consultant to companies such as Singapore Airlines, American Standard and Beca Carter Hollings & Ferner. He received his Ph.D. in interpersonal communication from Northwestern University, USA. In the words of Professor Michael Roloff, Chairman, Northwestern University Communications Studies Department, John is "an effective communicator, articulate, organized and personable."
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Articles and Video:
Attribution Biases and Their Impact on Mediation
Perception bias is a powerful communication process. Fritz Heider, father of attribution theory, proposes that attribution is an “effort of predicting and controlling the world by assigning transient behavior to unchanging positions”. In mediation, disputing parties hold biases with respect to the mediator, mediation process and the other party. These affect motivation and communication styles, which in turn influences the outcome of the mediation. Unless the mediator is conscious of these biases and develop skills to overcome them, the mediation process will be in jeopardy. This paper will consider three different attribution biases, namely fundamental attribution bias, false consensus bias, and negative impression bias and suggest practical ways, based on the experiences of the authors, to overcome these biases.
The Four Faces of Face
This paper investigates the relationship between maintaining face and mediation and its effects on parties.