AudioBlog: What Gives Conflict A Bad Name?

Texas Conflict Coach Audio Blog by Pattie Porter

Differences and disagreements – we deal with them all the time. They are conflicts, though we don’t bother to label them as such. We listen and consider, we build solutions, we problem solve, and then we move on. Other times, something snaps – and we suddenly find ourselves standing in the middle of an ugly mess, arguing perhaps, or getting out of the room as quickly as possible. In this segment of the Texas Conflict Coach, we’ll consider what turns a simple disagreement into a conflict, and strategies to keep conflict at the lowest possible level.

Susan Shearouse has over twenty years experience helping people resolve their differences. Her expertise is in improving working relationships, creating a safe place for thorny conversations, managing strong emotions, and providing collaborative problem-solving processes. Susan often explains that she earned a life degree in conflict – on the job, at home and in her community. After completing a Masters degree in Conflict Resolution from George Mason University, she has applied her academic knowledge to real world challenges inside government agencies, and major corporations as well as small businesses and nonprofit organizations.

Based on her experience, she recently authored Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work, published by AMACOM (a division of the American Management Association).

Listen here:

 

Listen to internet radio with Texas Conflict Coach on Blog Talk Radio
                        author

Patricia Porter

Patricia "Pattie" Porter, LCSW, ACC, is the Founder and President of Conflict Connections, Inc. in San Antonio, TX. She provides workplace conflict resolution services including conflict management and abrasive behavior coaching, EEO and workplace mediation, change management and team facilitation, and training throughout the U.S. She is the Founder of… MORE >

Featured Mediators

ad
View all

Read these next

Category

4 STEPS To Preparing Your Response To Negative Comments

This past weekend I had the pleasure of presenting on one of my favourite topics right now – “What To Do When Shit Hits The Fan” – at the fantastic...

By Jason Dykstra
Category

Mediating Inheritance Disputes

Previously published in the Spring 2014 Family Mediation Quarterly.Inheritance disputes can be difficult to resolve.  They are tied up in a lifetime of emotions toward the deceased and every other...

By Jeffrey Fink
Category

The Mediator’s Log: A Mediation Story – Section 3

A few weeks ago, we published Parts one to three and four to six of The Mediator's Log. Here are Parts seven to nine, describing how the mediator's day progresses...

By John Sturrock

Find a Mediator

X
X
X