Through the program, parties may resolve their disputes with or without the assistance of a mediator. When working with a mediator, MI-Resolve’s Terms of Service note that parties may arrange to meet in person with a mediator or via videoconference. In recent news coverage of the program, Michelle Hilliker from the Michigan Office of Dispute Resolution noted that mediators for the program are required to complete at least 40 hours of State Court Administrative Office approved training and a 10-hour internship. Individuals do not need to have a case filed in court to use MI-Resolve. However, if parties do have a dispute filed, they may use MI-Resolve to try to reach a settlement before their hearing or trial date.
Parties wishing to use MI-Resolve must be over 18, live, work, or have a dispute arise in one of the 17 counties offering the program, have an active e-mail address, access to the internet, and must agree to the terms in the Agreement to Mediate (which parties access through their registration page after completing intake). In the press release for the program, the Michigan Supreme Court notes that MI-Resolve is expected to expand statewide soon.