Wakeen, Terry: Cultural Differences in Conflict Resolution - Video
by Teresa Wakeen
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Theresa Wakeen describes a case she had that involved a Korean mother and a bus-driver who had hit and killed the mother's daughter with the bus. Talks about cultural differences in mediation and conflict resolution, the presence of both parties, and the importance of communication between the parties.
Teresa A. Wakeen, J.D., President of Wakeen & Associates Mediation Services, has served exclusively as a professional mediator since 1992. Having successfully mediated over 2700 disputes nationwide, Ms. Wakeen is known for her integrity, tenacity, ingenuity and ability to bring parties together to settle the most difficult and complex of litigated disputes.
Her dynamic mediation practice includes a broad range of complex business disputes, class action suits, and multi-party cases including matters of aviation, corporate transactions, environmental, construction, discrimination, employment, medical malpractice, legal malpractice, healthcare, telecommunications, civil rights, catastrophic personal injury, wrongful death, products liability, intellectual property, maritime, public policy, insurance coverage and bad faith, and toxic tort.
Ms. Wakeen is a frequent speaker and trainer of dispute resolution topics for many distinguished organizations including the International Academy of Mediators, the International Maritime Law Conference, the American Bar Association, the Society of Professionals in Dispute Resolution, Pepperdine University’s Strauss Institute of Dispute Resolution, the University of Washington School of Law, the Pacific Northwest ADR Conference, and the Washington State Office of the Attorney General.
Ms. Wakeen serves as Vice President of the International Academy of Mediators and is a member of CPR's Panel of Distinguished Neutrals. A graduate from the University of Wisconsin (B.A., 1980, J.D., 1983), Ms. Wakeen became a Beta Gamma Sigma member while pursuing an MBA, and has trained at the Program on Negotiations at Harvard Law School, the Advanced Mediation Program at CDR Associates and the Masters Forum at the Strauss Institute for Dispute Resolution.
Prior to her career as a full time mediator, Ms. Wakeen was Associate General Counsel for CUNA and Affiliates. Her corporate practice included areas of commercial and business litigation, multi-party contract negotiations, and antitrust advising. Prior to joining CUNA, Ms. Wakeen was a litigator in products liability, medical malpractice, and general commercial and business matters.
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