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<xTITLE>Building A Global ODR System For Consumer Disputes</xTITLE>

Building A Global ODR System For Consumer Disputes

by Colin Rule
November 2010

From Colin Rule's blog.

Colin Rule

The ODR and Consumers 2010 Forum was held in Vancouver on November 2 and 3, 2010. The Forum (ODRAC) was convened in response to recent proposals advanced by delegations to the United Nations (UNCITRAL) and the Organization of American States. These proposals have begun to outline model rules for a global resolution system to handle cross-border, low value disputes. This work is perfectly in line with ongoing initiatives in the European Union (e.g. European network of consumer centers ECC-NET and European Extra-Judicial Network – EEJ-NET) and the Asia-Pacific region (e.g. the Global Trustmark Alliance). This meeting in Vancouver was the first attempt to join all of these regional conversations into a single dialogue focused on how this global, online, low value resolution system could become a reality.

The full agenda for the meeting is available here with all of the presentations available next to the names of the presenters. The final report from the meeting is currently being edited and will be released in the next few weeks. The first meeting of the UNCITRAL ODR Working Group will take place in mid-December.

Key organizers and sponsors of the meeting included ADR.EU, PayPal, Adobe, the Law Society of British Columbia, ICANN Office of the Ombudsman, the National Centre for Technology and Dispute Resolution and the Canadian Centre for Court Technology (CCCT).

Biography


Colin Rule is CEO of Mediate.com.  From 2017 to 2020 Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal.  Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President.  Colin worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.  You can read many of his articles and see some of his talks at colinrule.com/writing.



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