[Podcast] Where Does the Insurance Industry Sit Now on Racial Issues?
by Rebekah Ratliff
In a recent episode of Insurance Business Talk, JAMS neutral Rebekah Ratliff speaks with host Paul Lucas on her experience as a Black woman in the insurance industry and where the industry is now in terms of issues relating to gender and race. She also talks about her decision to move from being a claims adjuster to a mediator, the important role of career mentors and sponsors, and why it is important to get comfortable with stepping out of your comfort zone.
Link to Podcast
Rebekah Ratliff is a credentialed commercial complex insurance claims professional with more than 25 years of experience in evaluating, negotiating and settling complex casualty claims loss matters, nationwide and internationally with settlements totaling in the millions. Having evaluated thousands of cases, Rebekah is masterful in navigating the negotiation process and understands the human condition, a key skill to enabling trust in the ADR process.
As a civil and domestic mediator and arbitrator, Ms. Ratliff has become a trusted dispute resolution professional in high stakes cases and sensitive matters involving high-profile individuals. Ms. Ratliff believes that people do not really want to be in dispute and finds fulfillment in facilitating compromises via neutral analysis to assist in moving cases to settlement or through the alternative dispute resolution process. Prior to joining JAMS, Rebekah founded her own national mediation, arbitration and case consulting firm, Capital City Mediations, LLC, based in the Atlanta, GA area.
Ms. Ratliff has been recognized nationally for her work in the alternative dispute resolution field and is a sought-after presenter and lecturer on alternative dispute resolution, case evaluation, negotiation strategies and diversity and inclusion. She is a frequent contributor to the CLM Magazine (Claims Litigation Alliance), American Bar Association (ABA) and National Bar Association (NBA) publications. Ms. Ratliff is the 2nd Vice Chair of the ADR Section of the NBA and the Diversity Committee Co-chair of the ABA Dispute Resolution Section. Her extensive insurance background expertise includes, but is not limited to, personal injury/wrongful death, medical malpractice, auto/trucking liability, commercial premises liability, products liability, nursing home liability, construction liability and municipal liability. She speaks Spanish fluently and operates internationally.
ADR Experience and Qualifications
Extensive subject matter expertise in personal injury/wrongful death, medical malpractice, auto/trucking liability, commercial premises liability, products liability, nursing home liability, construction liability, municipal liability and coverage.
Neutral analysis of tort claims to aid with the early case resolution
Faculty Member, Southern California Mediation Association Advanced Track Training
- Faculty Member, National Bar Association ADR Continuing Education
- Law School Guest Lecturer at Texas Southern University’s Thurgood Marshall School of Law, Howard University and Emory University
- Faculty Member, ABA Advanced Mediation & Advocacy Skills Institute
- NBA Certified Mediator and Arbitrator Panels
- FINRA (Wing) Arbitrator on panels in financial regulatory matters
- International Institute for Conflict Prevention & Resolution (CPR) Panels of Distinguished Neutrals (Mediation and Arbitration)
Additional articles by Rebekah Ratliff