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<xTITLE>Rethinking How We Dress!</xTITLE>

Rethinking How We Dress!

by Phyllis Pollack
November 2020

PGP Mediation Blog by Phyllis G. Pollack

Phyllis  Pollack

On days that I had a mediation prior to Covid 19, I would dress the part. I would wear a pantsuit with very comfortable shoes for all the walking that I would end up doing by going back and forth between the different conference rooms.

Now, during the pandemic, all my mediations are either by telephone or video conference. If by video conference, the typical notion is to dress up…. from the  waist up so that to the other parties on the video conference  I “appear” to be dressed in business attire.

But, an interesting blog post on the Harvard PONS entitled “In Business Negotiations, Dress the Part” by Katie Shonk (October 27, 2020) makes a counterintuitive point: if we dress very casually, we imply that our “… status  is so high… “ that we do not “… have to bother conforming to established norms.”  (Id.)

She cites two examples of how not conforming actually elevated one’s status:

In one experiment, Gino found that executives in a Harvard Business School seminar she was teaching assessed her differently based on what shoes she was wearing. When she wore red sneakers with her business suit (an unconventional choice) they tended to think she had more consulting clients and charged them higher fees as compared to when she was wearing more traditional shoes.

Similarly, the research team found that clerks at designer boutiques in Milan, Italy (such as Armani, Christian Dior, and Burberry)  intended to think that a hypothetical shopper wearing gym clothes would spend more at their boutique than would a hypothetical shopper wearing a dress and fur.(Id.)

This concept got me thinking; perhaps we would all be more effective if we dressed more casually from the waist up. Given the stress that we are already under working remoting and mainly online and given the strange new world of working by video conference, perhaps we could bring the stress level down by being more casual in our dress.

We would also perhaps lessen the power imbalance. That is, dressing more formally imposes an unequal balance of power implicitly signaling that the mediator (or judge or arbitrator) has more power than the party or participant. But, by dressing down or more casually, that mediator, arbitrator (or even judge?) will implicitly signal that she is “just one of them”, making the situation less nerve racking and more comfortable to be in.

So, perhaps “dressing for success” has taken on a new meaning in our Covid-19 world; T-shirts, sweatshirts, other comfortable “around the house” wear and perhaps even pajama tops and nighties? Who knows, as  we  have definitely entered a brave new world and a very new “normal”, it may also include the way we dress (or don’t dress)!

…. Just something to think about.


Phyllis Pollack with PGP Mediation uses a facilitative, interest-based approach. Her preferred mediation style is facilitative in the belief that the best and most durable resolutions are those achieved by the parties themselves. The parties generally know the business issues and priorities, personalities and obstacles to a successful resolution as well as their own needs better than any mediator or arbitrator. She does not impose her views or make decisions for the parties. Rather, Phyllis assists the parties in creating options that meet the needs and desires of both sides.  When appropriate, visual aids are used in preparing discussions and illustrating possible solutions. On the other hand, she is not averse to being proactive and offering a generous dose of reality, particularly when the process may have stalled due to unrealistic expectations of attorney or client, a failure to focus on needs rather than demands, or when one or more parties need to be reminded of the potential consequences of their failure to reach an agreement.

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