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<xTITLE>How is Your Attitude? It makes a difference!</xTITLE>

How is Your Attitude? It makes a difference!

by Phyllis Pollack
August 2020

PGP Mediation Blog by Phyllis G. Pollack

Phyllis  Pollack

There is a saying among mediators: often at the start of a mediation, the mediator is the only optimistic person in the room. She is the only one who believes the matter will settle.

It turns out that there is something to this adage. In a blog post by the staff at  Harvard’s PONS entitled “Do Attitudes In Negotiation Influence Results?” (July 28, 2020), the authors discuss research that showed that your attitude towards and in a negotiation does make a difference. If you are one who thinks that you can improve your negotiation ability and thus the outcome, you are  very likely to reach a much better resolution than one who believes in fate and thinks that negotiation ability is innate and nothing can be done to change the result or outcome. (Id.)  It turns out that having a positive attitude (along with high expectations) towards and in a negotiation will indeed affect the results, leading to a better result. (Id.)

Professors Kathleen M. O’Connor of Cornell University and Josh A. Arnold of California State University conducted research on what effect does one’s attitude have towards negotiation, particularly if one views it as a threat or as a challenge.

The researchers examined the outcomes achieved by the study of participants who placed themselves in one of the two categories. When talks had integrative potential (also called a win-win situation), participants who viewed negotiation as a challenge were better at identifying and capturing opportunities to expand the pie than were those who viewed it as a threat. But in purely distributive (win-lose) negotiations, no significant difference in outcomes existed between the ‘threat’ and ‘challenge’ groups. (Id.)

Thus, in an interest-based negotiation (or win-win), a party who views negotiation as a challenge will indeed reach a better result than one who views negotiation as a threat. In contrast, neither the optimist or the pessimist will fare any differently if the negotiation is a win-lose or zero-sum game.

So, there are two points to be gleaned here: engage in interest based or win-win negotiations whenever possible and be optimistic viewing the negotiation as a challenge (and not as a threat). You will end up with a much better result!

… Just something to think about!


Phyllis Pollack with PGP Mediation uses a facilitative, interest-based approach. Her preferred mediation style is facilitative in the belief that the best and most durable resolutions are those achieved by the parties themselves. The parties generally know the business issues and priorities, personalities and obstacles to a successful resolution as well as their own needs better than any mediator or arbitrator. She does not impose her views or make decisions for the parties. Rather, Phyllis assists the parties in creating options that meet the needs and desires of both sides.  When appropriate, visual aids are used in preparing discussions and illustrating possible solutions. On the other hand, she is not averse to being proactive and offering a generous dose of reality, particularly when the process may have stalled due to unrealistic expectations of attorney or client, a failure to focus on needs rather than demands, or when one or more parties need to be reminded of the potential consequences of their failure to reach an agreement.

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