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<xTITLE> Launches MediationExpress Online Mediation Service</xTITLE> Launches MediationExpress Online Mediation Service

by Clare Fowler, Jim Melamed, Colin Rule
June 2020

We are pleased to announce that Mediate's new MediationExpress Online Mediation Service is open for business as of July 1, 2020!

As of today, anyone can start an online mediation at for only $99!  Instead of going to court, you can conveniently consult with an experienced professional mediator from the comfort of your own home to discuss the best path to resolving your case. If online mediation is a good fit for you, your mediator will assist to engage the other party and to facilitate a resolution discussion.

MediationExpress is initially targeting the resolution of property, commercial and workplace disputes, with more dispute types to be added soon.

“MediationExpress allows ordinary people to obtain high quality mediation assistance from their laptop or phone,” explains Dr. Clare Fowler,’s Executive Vice President. “MediationExpress is already in your pocket or purse, so it’s easy to access and very time efficient. Mediator selection, scheduling and payment are all automated. MediationExpress brings high quality mediation services into the internet age.”

All MediationExpress mediators are highly experienced (at least 100 hours of training and 200 hours of case experience) and are Certified Online Mediators.  MediationExpress mediators provide services via phone, email and videoconferencing platforms like Zoom – whichever is most convenient for participants.

“From today forward, anyone can start a quality online mediation for only $99,” said Colin Rule,’s CEO.  “With the global pandemic likely to generate tens of millions of workplace and property disputes over the next year, MediationExpress provides a fast and fair option for landlords, tenants, managers and employees to resolve their cases online and stay out of court.”

“MediationExpress is the best option for commercial and residential property managers, homeowners associations, eCommerce and small and large workplaces facing a dispute,” says Jim Melamed, co-founder of “MediationExpress is totally voluntary.   Each participant retains complete decision-making power and a veto over each and every word of any resolution.”

To learn more, visit


Clare Fowler is Executive Vice-President and Managing Editor at  Clare received her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and her Doctorate in Organizational Leadership, focused on reducing workplace conflicts, from Pepperdine University School of Education. Clare also coordinated the career development program for The Straus Institute dispute resolution students. In addition to her editorial duties at, Clare coordinates online case management for ADR programs, agencies and courts.

Jim Melamed co-founded in 1996 and served as CEO of through June 2020 (25 years).  During Jim's tenure, received the American Bar Association's 2010 Institutional Problem Solver Award.

Before, Jim founded The Mediation Center in Eugene, Oregon in 1983 and served as Executive Director of the Academy of Family Mediators (AFM) from 1987 to 1993. Jim was also the first President and Executive Director of the Oregon Mediation Association (1985-86). Jim's undergraduate degree is in psychology from Stanford University and his law degree is from the University of Oregon.

Jim has received the following awards: The Oregon Mediation Association's 2003 Award for Excellence; The Oregon State Bar's 2006 Sidney Lezak Award of Excellence; The Association for Conflict Resolution (ACR) 2007 John Haynes Distinguished Mediator Award; The 2012 Academy of Professional Family Mediators (APFM) "Getting To Yes" Award; and The APFM's first APFM Outstanding Mediator Award (2018).

Colin Rule is CEO of  From 2017 to 2020 Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal.  Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President.  Colin worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.  You can read many of his articles and see some of his talks at