Instead of Saying...
by Jeff Thompson
Crisis Negotiator Blog by Jeff Thompson
Here's a snippet from article from a person who has a mental illness. She shares some tips on things she would prefer hearing instead of "get well soon."
From the perspective of crisis/hostage negotiators, this could be helpful when developing a communication strategy as the suggested can help build rapport and trust.
There are other things you could say that aren’t as triggering and are more validating to someone who is chronically ill…
1. I know how hard this is for you.
2. I’m here for you.
3. Take care of yourself, and let me know what I can do.
4. I can see you’re struggling, and I want to help.
5. You must be strong to have battled this every day.
6. I’m sorry you’re hurting.Read the full article [HERE].
Jeff Thompson, Ph.D., is a professor at Lipscomb University, researcher, mediator, and trainer. He is also involved in crisis and hostage negotiation as well as a law enforcement detective. His research includes law enforcement crisis and hostage negotiation in terrorist incidents. He received his doctorate from Griffith University Law School having researched the impact nonverbal communication has in conflict situations with respect to developing rapport, building trust, and displaying professionalism.
Dr. Thompson has presented and trained on the topic of conflict, mediation, (crisis and hostage) negotiation, communication and nonverbal communication internationally for a variety of audiences including police personnel, government officials, judges, attorneys, physicians, sales people, business professionals, and both graduate and undergraduate students. He has also been published in numerous professional and academic publications.
He is the co-chair of ACR's national Crisis Negotiation Section, and he is an ad-hoc reviewer for multiple academic journals. He received his MS in Negotiation and Dispute Resolution from the Werner Institute, Creighton University School of Law.
(All posts by Jeff Thompson represent his personal reflections and opinions and not that of any organization.)
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