Professors Thomas Stipanowich (Pepperdine University School of Law), Nancy Welsh (Penn State University School of Law), Lisa Blomgren Bingham (Indiana University Bloomington), and Lawrence R. Mills have posted “National Roundtable on Consumer and Employment Dispute Resolution: Consumer Arbitration Roundtable Summary Report” on SSRN. The abstract is:
Building upon the work of the ABA Dispute Resolution Section’s Consumer Arbitration Study Group, a National Roundtable on Consumer Arbitration was held in February, 2012, at Pepperdine University and was co-sponsored by Pepperdine School of Law, the Straus Institute for Dispute Resolution, and Penn State University, Dickinson School of Law. This Summary Report and its attachments: 1) summarize the discussions at the Roundtable and the Planning Committee’s conclusions; 2) provide an overview of related empirical studies and the range of dispute resolution programs and processes available to resolve consumer disputes; and 3) include an annotated list of key resources. Several work groups have been formed to carry on the work of this National Roundtable. A second National Roundtable focusing on employment dispute resolution will take place in September, 2012, at Penn State University, Dickinson School of Law.
You may download the paper (free of charge) here. Other scholarly papers by professor Stipanowich are here.
Thomas J. Stipanowich is William H. Webster Chair in Dispute Resolution and Professor of Law at Pepperdine University, as well as Academic Director of the Straus Institute for Dispute Resolution. The Straus Institute was ranked number one among academic dispute resolution programs each of the last seven years by U.S. News & World Report. He was co-author, with Ian Macneil and Richard Speidel, of the groundbreaking five-volume treatise Federal Arbitration Law: Agreements, Awards & Remedies Under the Federal Arbitration Act, cited by the Supreme Court and many other federal and state courts, which was named Best New Legal Book by the Association of American Publishers. He also co-authored Resolving Disputes: Theory, Law and Practice, a law school course book supplemented by many practical exercises and illustrations on video; the second edition was just published. He is the author of many other much-cited publications on arbitration and dispute resolution, and has twice won the CPR Institute's First Prize for Professional Articles (1987 and 2009)--most recently for "Arbitration: The 'New Litigation.'" In 2008, he was given the D'Alemberte/Raven Award, the ABA Dispute Resolution Section's highest honor, for contributions to the field.