This article and corresponding video showcase a panel on empathy and conflict resolution. Panelists included Cinnie Noble, Ken Cloke and Eileen Barker for Edwin Rutsch and the Center for Building a Culture of Empathy.
The discussion addresses these questions:
What does empathy mean to you?
How does empathy fit with the work you do?
How do you help clients/parties find empathy for each other?
How/why does this help heal conflict?
What makes finding empathy challenging?
How are empathy and forgiveness different/the same?
View the entire discussion (Approximately one hour) here:
Lorraine Segal, M.A. is a Conflict Management and Communication Consultant, Coach, and Trainer. Through her own business, Conflict Remedy, Ms. Segal works with corporations and non-profits as well as governmental entities and individuals to promote harmonious and productive workplaces.
She is a consultant and trainer for County of Sonoma. And, at Sonoma State University, she is the curriculum designer and lead teacher for the new Conflict Management Certificate program. Ms. Segal was recently named one of the top 30 Conflict Resolution experts to follow on LinkedIn. She is also a contributing author to the forthcoming book, Stand Up, Speak Out Against Workplace Bullying.