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<xTITLE>Online Mediation in Dubai</xTITLE>

Online Mediation in Dubai

by Colin Rule
October 2012

Novo Justice Blog by Colin Rule

Colin Rule

http://www.khaleejtimes.com/biz/inside.asp?xfile=/data/uaebusiness/2012/October/uaebusiness_October158.xml§ion=uaebusiness

“Now, mediation service is just a click away for Dubai Chamber of Commerce and Industry members.

The chamber became the first in the Middle East when it started offering a first-of its-kind fully online mediation application service in the region from October 1, the chamber’s director for Legal Services Department Jehad Kazim told Khaleej Times in an interview.

It’s confidential, fast and cost effective method for the chamber’s members to resolve commercial disputes, Kazim said, adding that it makes the chamber one of the few unique e-service providers in the world while offering added value service to its customers through this user-friendly method.

She explained this scribe the whole process of applying for mediation process through Dubai Chamber’s website at the chamber’s office. She mentioned that one of the parties should be Dubai Chamber’s members.

This unique bilingual on-line service, available in English and Arabic, allows applicants to submit their mediation requests and relevant documents followed by payment. They also have the option to track new and previous applications electronically which makes Dubai Chamber the first in the Middle East to offer this valuable feature that greatly facilitates the procedures for the settlement of trade disputes through mediation.

The importance of mediation lies in the fact that it is a confidential process and comes at a low cost as compared to litigation. It focuses on the interests of both parties and is a much less aggressive process than litigation/arbitration thus offering a win-win situation for all parties involved, she said.

Talking about the fees, she said its minimum Dh500 to maximum Dh15,000 or one per cent of disputed amount for the members. While non-member will pay maximum Dh20,000 or two per cent of the disputed amount, she added…”

Read the entire article here.

Biography


Colin Rule is CEO of Mediate.com.  From 2017 to 2020 Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal.  Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President.  Colin worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.

Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.  You can read many of his articles and see some of his talks at colinrule.com/writing.



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