British Columbia News Radio:
“VANCOUVER (NEWS1130) – As shoppers fill the mall in search for the perfect gift this holiday season, there’s bound to be some problems. A not-for-profit group has launched a new pilot project aimed to help and protect the consumer.
It’s called an Online Dispute Resolution and it’s run by Consumer Protection BC.
If you unhappy with your shopping experience and want to follow-up with a complaint you go online or give the group a call. If the business you’re complaining about cooperates then a third-party will mediate and help come up with a solution.
Tatiana Chabeaux-Smith with Consumer Protection BC says they’ll do what they can to get you want you want. "It’s cost effective; it can happen in a timely manner in the privacy of their own home. They don’t have to write, they don’t have to go the business, it’s just really convenient."
If the business you’re complaining about doesn’t play ball, she says you can still turn to them for help. "We have a variety of tools to offer. So, if the business, for whatever reason, is choosing not to participate then maybe there are some other avenues for the consumer to take."
You will need some documentation, like a receipt, to start the process.”
The first consumer advocacy user of our platform, Resolution Center! Kudos to the Modria team
Colin Rule is CEO of Mediate.com. From 2017 to 2020 Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal. Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President. Colin worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.
Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997. You can read many of his articles and see some of his talks at colinrule.com/writing.