Monica Goyal on ITBusiness.ca:
“These two sites facilitate settlement in different ways: PeopleClaim by introducing risk to reputation, and Fair Outcomes by incentives to negotiate in good faith. Fair Outcomes is likely to be more effective in disputes over property, in which both parties’ stakes in their online reputations is relatively low. Neither service is likely to help you in the case where the other party does not want to pay, because the reality is they do not have the teeth of the law, or the ability to call out the sheriff on you. But at the price point they offer their services, it may be an avenue to explore before going to the lawyer.
What both of these sites offer is a sneak-peak into the incredible changes that are occurring in the legal profession. Undertaking settlement negotiations using traditional lawyers are not only expensive, but the process is often lengthy and exhausting for both parties, regardless the outcome. By simplifying the settlement process, web-based legal services like PeopleClaim and Fair Outcomes are changing the landscape for (in my opinion) the better.”
Colin Rule is CEO of Mediate.com. From 2017 to 2020 Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal. Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO and President. Colin worked for several years with the National Institute for Dispute Resolution (now ACR) in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.
Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. He received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution in 2013. He holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997. You can read many of his articles and see some of his talks at colinrule.com/writing.