Settling Disputes With a Blackberry
by Colin Rule
From Colin Rule's blog.
Patricia Cohen in the Times: "There was a time when ... points of trivia might arise at dinner or over drinks and lead to a brain-racking long debate or an unsettled and angry standoff. But now... hand-held wireless devices can immediately settle disputes over points of fact."
"Kimberly Cardiel, a bartender at the ESPN Zone restaurant in Times Square, said that when she started working there more than seven years ago, bar bets or plain old disputes about sports would be decided by checking the newspaper, calling around to friends or asking someone nearby for the answer. Most of the time, the majority ruled. Sometimes the question would be left unsettled. But now, she said, those with hand-held devices or cellphones look it up on the Internet. Instant adjudication."
Colin Rule is CEO of Resourceful Internet Solutions, Inc. ("RIS"), home of Mediate.com, MediateUniversity.com, Arbitrate.com, CaseloadManager.com and a number of additional leading online dispute resolution initiatives. From 2017 to 2020, Colin was Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider that Colin co-founded, in 2017. Previously, from 2003 to 2011, Colin was Director of Online Dispute Resolution for eBay and PayPal. Further, Colin co-founded Online Resolution in 1999, one of the first online dispute resolution (ODR) providers, and served as its CEO and President. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.
Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002, and co-author of The New Handshake: Online Dispute Resolution and the Future of Consumer Protection, published by the ABA in 2017. Colin received the first Frank Sander Award for Innovation in ADR from the American Bar Association in 2020, and the Mary Parker Follett Award from the Association for Conflict Resolution (ACR) in 2013. Colin holds a Master’s degree from Harvard University’s Kennedy School of Government in conflict resolution and technology, a graduate certificate in dispute resolution from UMass-Boston, a B.A. from Haverford College, and Colin served as a Peace Corps volunteer in Eritrea from 1995-1997. You can read many of Colin's articles and see some of his talks at colinrule.com/writing.
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