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<xTITLE>Cognitive Barriers To Success In Mediation: Irrational Attachments To Positions And Other Errors Of Perception That Impact Settlement Decisions</xTITLE>

Cognitive Barriers To Success In Mediation: Irrational Attachments To Positions And Other Errors Of Perception That Impact Settlement Decisions

by Bennett G. Picker, Gregg Relyea
January 2011

When preparing for mediation, most parties establish benchmarks for settlement in advance of the process. In disputes primarily about money, after assessing the likely risks and costs of litigation, most parties identify settlement ranges and some establish tentative “bottom lines.” Often these assessments are unconsciously influenced by limitations in our five senses and the way information is processed, collectively called “cognitive barriers.” When establishing benchmarks for settlement, parties and counsel should make every effort to avoid the following errors of judgment that may affect their evaluations and decisions about settlement.

1. Cognitive Dissonance. This bias refers to the fact that it is psychologically uncomfortable for most people to consider data that contradicts their viewpoint. Disputants and their attorneys tend to resolve conflicting information by justifying their own conduct, blaming others, and denying, downplaying, or ignoring the existence of conflicting data.

2. Advocacy Bias. Most parties and counsel have difficulty overcoming self-serving judgments about the likelihood of success on the merits in litigation (or arbitration). The bias results from (1) selective perception and (2) the fact that most parties spend substantial time identifying their strengths but pay insufficient attention to or discredit possible weaknesses. In one study on advocacy bias, given the same set of facts and an instruction to make an objective evaluation of a case in order to provide the client with a benchmark to assist in making settlement decisions, participating “plaintiffs” overwhelmingly found in favor of plaintiffs and for substantially higher amounts than did participating “defendants.” This Harvard/MIT Study concludes that it is almost impossible for a lawyer or client with an interest in the outcome of a dispute to make a completely objective settlement assessment.

3. Assimilation Bias. The tendency of individuals to see or hear only that information that favors their position is called “assimilation bias.” Victims of assimilation bias behave as if adverse information was never presented to them.

4. Endowment Effect. This cognitive barrier refers to the tendency to over-value things in which one has a property interest (homes, cars, personal property, and as lawyers and parties to disputes – the value of claims in dispute).

5. Certainty Bias. Studies on negotiations have established that most people overestimate their degree of certainty when answering questions or making assessments about probable outcomes in litigation. As a group, lawyers are particularly likely to overestimate their degree of certainty. This bias should be examined when making settlement recommendations and decisions, particularly when predicting the likely result at trial on a percentage basis. Given the uncertainty in litigation, it is difficult to predict outcomes in litigation in exact percentages, in contrast to a range of percentages.

6. Egocentric Bias. Individuals tend to claim for themselves greater responsibility for a joint action than would be given by an outside observer. Egocentric bias is also at work when negotiators consider subjective issues such as “fairness.” Thus, it is important to examine both the economic elements of a case as well as the “egonomics.”

7. Inattentional Blindness. We tend to see/hear only that which we are focused on. One classic example is a videotape of several people standing in a circle, passing a basketball among them. Viewers are asked to count the number of times the basketball changes hands. In the middle of the approximately 90-second video, a young man dressed in a gorilla costume walks into the center of the circle, turns to the camera, pounds his chest, and walks away. More than one-half of viewers are so focused on completing the task of counting basketball passes that they completely miss the gorilla, with some swearing that a gorilla never appears in the video. Similarly, many parties and their counsel fail to see and assess the “big picture” (e.g., overall case value, themes of a case, jury appeal factors, witness appearance) because they are focusing sharply on other specific points.

8. Mistaking a Small Part of the Truth for the Whole. The classic story, by the Persian mystic and poet Jalaluddin Rumi, involves five Indians who were invited into a darkened circus tent to experience an elephant for the first time. One feels its ears and describes the elephant as a “giant fan.” Another feels its leg and describes the elephant as a “giant pillar.” Yet another feels its trunk and describes the elephant as a “giant hose.” And so on. When the lights are turned on and they see the full elephant, they all realize that they have mistaken a small part of the truth for the whole truth. Especially in cases involving a multiplicity of issues and arguments, most negotiators will forcefully assert their own arguments (“parts of the elephant”), while losing sight of the bigger picture, e.g., the themes of their case and the appeal of their client.

9. Reactive Devaluation. People tend to minimize the value of an offer or proposal from another party due to concerns about the credibility or competence of the source of the offer (“consider the source”).

10. Competitive Arousal. There is a tendency for negotiators to lose sight of their bottom line “reservation price” due to the drama of the negotiation (“auctioneer’s effect”). Based upon the principle of “social facilitation,” there is also a tendency to “grandstand” for the other party (especially attorneys acting in the presence of clients).

11. Change Blindness. This bias refers to the tendency to fail to detect large changes to objects and scenes because the mind tends to fixate on the first image. In the classic experiment, viewers are shown two alternating still photographs that have significant parts of the scene altered (e.g., people boarding a jet plane with a large jet engine in one photograph and the same scene where the jet engine has been deleted from the photograph). Consistently, a large percentage of people are unable to identify the changes in the scenes. Likewise, attorneys may overlook significant factual developments in their cases as discovery progresses and they may fail to re-evaluate based on new information.

12. Risk Aversion (Loss Aversion). Studies on negotiation have established that parties make different decisions about risk depending upon whether they categorize (or “frame”) the risk as a gain or a loss. Usually, from the reference point of the status quo, most parties are risk-averse when protecting settlements regarded as current “gains” and are risk-seeking when making decisions involving results regarded as current “losses.” For example, most plaintiffs would prefer receiving $100,000 (i.e., a settlement offer framed as a “gain”), while avoiding the perceived loss of a 50% chance of a verdict of $200,000. Conversely, most defendants would prefer a 50% chance of a verdict of $200,000 over a certain payment (framed as a “loss”) of $100,000.

13. Hindsight Bias. Parties and counsel invariably overestimate the predictability of past events and fail to recognize, when making predictions, that hindsight is twenty-twenty. As a consequence, the assessment of whether or not conduct is wrongful is likely to be determined differently by one person making an objective decision before the fact and another person (or jury) assessing the same conduct after the fact. For example, a decision that it is not necessary to adopt a safety measure will be viewed more critically after the fact in the context of a trial to determine, whether or not the failure to take a precaution caused an actual harm.

14. Attributional Bias. This bias refers to the tendency of a person to be hostile to an adversary and impute negative intent toward that person even in the absence of any negative acts (simply because the parties are involved in a dispute). The anger and blame resulting from this bias often will make cooperative problem-solving more difficult.

15. Perception of a False Dichotomy Between Competition and Compromise. Parties in conflict tend to believe they have a choice only between competition (i.e., the pursuit of self-interest) and compromise (i.e., making unnecessary and damaging concessions). This over-simplification blinds parties to other approaches, such as one that permits the interest of both sides to be considered, as well as integrative solutions that can achieve all parties’ objectives.

Perhaps Winston Churchill said it best: “Where you stand depends upon where you sit.” As a matter of human nature, it is only normal for a party’s or counsel’s assessments to be skewed by the above cognitive barriers and other errors of judgment. However, in order to make a responsible settlement decision consistent with the interests of the client, both parties and their attorneys should make every effort to recognize and overcome the above cognitive barriers that may impact their judgment.

Biography


Bennett G. Picker

Ben Picker has an active ADR practice, serving both as a mediator and arbitrator in business disputes and as a trainer in mediation and negotiations. He has successfully resolved several hundred domestic and international commercial disputes with a cumulative value of several billion dollars.

In 2010, Mr. Picker received the American Bar Association’s “Lawyer as Problem Solver Award.” The award is presented annually to an individual or institution that demonstrates “profound creativity in problem solving.”

Mr. Picker is a member of the National Panel of Distinguished Neutrals of the International Institute for Conflict Prevention & Resolution (CPR); a member of the Commercial Mediation, Arbitration, International and National Class Action Panels of the American Arbitration Association; a fellow of both the American College of Civil Trial Mediators and the International Academy of Mediators and is certified by the International Mediation Institute. He is the author of Mediation Practice Guide – A Handbook for Resolving Business Disputes (Second Edition) published by the American Bar Association Section on Dispute Resolution, and has written numerous book chapters and articles on mediation and arbitration. Mr. Picker has lectured widely on ADR related topics at law schools, business schools, and organizations such as the American Bar Association, the American Arbitration Association, CEDR and CPR.

Gregg Relyea

Since 1992, Gregg F. Relyea has served as a full-time private mediator, arbitrator, and mediation trainer. Mr. Relyea has recently co-authored a children's story book, Trouble at the Watering Hole," with Dr.. Joshua Weiss about conflict resolution skills.  It is aimed at children from 3- to 12-years-old and is available on the Harvard Program on Negotiation (PON) website and amazon.com.  The storybook is accompanied by a parent/teacher guide that is filled with games, activities, and conversation-starters.  Mr. Relyea has also authored a comprehensive skill-building text, "Negotiation, Mediation, and Dispute Resolution--Core Skills and Practices," that is accompanied by an integrated Power Point presentation and teacher's manual.

For the past 20 years, he has taught negotiation, mediation and ADR at the law school and university levels.  Teaching and practicing mediation have provided Mr. Relyea with a unique opportunity to observe the negotiating behaviors of lawyers, parties, and students.  In addition, Mr. Relyea provides neutral fact-finding services for employment matters, including sexual harassment, discrimination, and wrongful termination. Facilitation services for large group issues and disputes also are available.  Mr. Relyea has been teaching and training professional mediators in the United States and abroad since 1995  He is available for private consultation, programs and conferences, and in-house law firm training programs as well.  Mr. Relyea has written numerous articles about mediation, negotiation, and alternative dispute resolution.

 

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