A good place to start a discussion about the role of ODR ine-government is to define what is meant by the term “e-government”. It seems only appropriate to turn to that font of e-knowledge, Wikipedia, for a definition:
e-government (short for electronic government, also known as e-gov, digital government, online government, or connected government) is digital interaction between a government and citizens (G2C), government and busi-nesses/commerce/e-commerce (G2B), and between government agencies (G2G), Government-to-Religious Movements/Church (G2R), Government to-Households (G2H). This digital interaction consists of governance, information and communication technology (ICT), business process re-engineering (BPR), and e-citizen at all levels of government (city, state/provence, national, and international).Regardless of what one thinks of the veracity or accuracy of Wikipedia information, this seems to us a reasonable starting place for a discussion of e-government.
The consistent features of e-government that run across definitions and sources are: 1) the use of ICT, and 2) stress on the varied pathways of communication created by government actions – reaching out to the public, the corporate world, and other local, state, and federal government entities.
Our discussion of e-government will be divided into three main sections:
- What has changed?;
- What must government (and e-government) do?; and
- Where are e-government
and ODR going?
Read the entire article by clicking on the attachment below. 
